Transmission Controller (Master Control Operator)

Encompass Digital Media is a global managed services company focused on supporting TV networks, broadcasters, sports leagues and digital platforms with the delivery of their linear/nonlinear video and audio content across television, radio and digital platforms. We design, implement and operate reliable video and audio solutions that capture, process and deliver clients\’ content from any source, in any format, to any destination in the most efficient and reliable way possible.

Main PurposeThe Master Control Operator will manage multiple channel playouts in accordance with Encompass and Client standard operating procedures.

Be prepared and able to work in a 24/7 environment on a rotational shift pattern

Responsible for a multi-client, multi-channel environment, working on high profile live sports and news events.

Monitor TX/RX feeds and maintain the on-air presence of the channels at all times

Ensure the supplied TX schedule is checked and executed in the required manner

Perform service recovery when required to minimise outages

React to automation warnings in the required manner

Raise any technical issues to the Senior TX staff or Operations Manager as per standard operational procedures

Identify and request missing materials and perform last minute changes

Complete daily Transmission outage logs and reports

Ensure that any issues awaiting resolution are handed over to the next shift

Assist in other operational roles within the department as and when required

Liaise with Clients and Internal departments in a professional manner

Train new staff as and when required

Ensure all media schedules are prepared for playout and conform to Ofcom and specific client guidelines

Carry out other duties that management may from time to time reasonably require

Experience & Knowledge

Must have previous multi-channel, fully automated transmission experience

Experience with Pebble Beach Marina and Clarity an advantage

A good operational knowledge of transmission technologies

Previous experience of liaising with clients

Knowledge of Ofcom channel guidelines

Personal Skills

Comfortable in a team environment

Hold themselves accountable for results

Ability to identify alternatives and apply initiative

Decision making and editorial policy judgement

Strong organisational and interpersonal skills

Innovative approach to work and problems

Excellent attention to detail and ability to work well under pressure

Proactive approach to the daily challenges of a multichannel environment

Commitment to continuous improvement

Benefits

264 hours annual leave per annum, inclusive of bank holidays

Matched up to 5% pension contributions and independent pension advice

Health benefits including eye care vouchers, health cash plan and 24/7 employee assistance programme

Income protection and life assurance benefits

Regular wellness and engagement events

Performance recognition awards

Seniority levelMid-Senior level

Employment typeFull-time

Job FunctionBusiness Development, Distribution, and Administrative

IndustriesBroadcast Media Production and Distribution, IT Services and IT Consulting, and IT System Operations and Maintenance

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