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- Tasks: Support the MCR team in delivering top-notch broadcast services and manage technical projects.
- Company: Join Encompass Digital Media, a global leader in video and audio solutions.
- Benefits: Enjoy generous annual leave, health benefits, and performance recognition awards.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Be part of an exciting expansion and work with high-profile clients in the media industry.
- Qualifications: 2+ years in broadcast operations with knowledge of OTT and linear technologies.
The predicted salary is between 36000 - 60000 £ per year.
Encompass Digital Media is a global managed services company focused on supporting TV networks, broadcasters, sports leagues and digital platforms with the delivery of their linear/nonlinear video and audio content across television, radio and digital platforms. We design, implement and operate reliable video and audio solutions that capture, process and deliver clients’ content from any source, in any format, to any destination in the most efficient and reliable way possible.
Summary of Role
The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The Fixed Services Master Control Room is currently undergoing an exciting expansion. We handle playout, distribution and transmission of high-profile linear radio, TV, and OTT streaming services for Encompass clients, many of whom are household names.
The MCR Specialist will support the MCR team with the specialist aspects of delivering services. This is an operationally hands‑on, technically focussed role. You will be responsible for working with operations teams, support engineering, and internal stakeholders to ensure the MCR is delivering an outstanding technical service for our customers. You will work on technical projects with a key role in launching new systems and services into the MCR. You will also support the operations teams by providing additional resource on‑shift, carrying out live switching duties, responding to alarms, and liaising with customers and suppliers.
Key Result Areas
- Acting as an integral part of each operational shift, provide meal break cover and additional resource for the MCR Supervisors and Operators.
- Act as the technical authority in Fixed Services MCR, including providing out-of-hours support when ‘on-call’ for urgent issues.
- Ensure the broadcast infrastructure is operating at peak efficiency, raising any issues with Engineering.
- Manage the impact of Planned Change on Encompass broadcast operations, working closely with Change Enablers, ensuring that key stakeholders are aware of notified planned change and key mitigations are in place.
- Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed.
- Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers.
- Ensure MCR technical documentation is up-to-date, identifying gaps in documentation and working with the Lead MCR Specialist to produce or update documentation & drawings where required.
- Follow up on technical incidents, working with the Lead MCR Specialist to identify recurrent issues, raising support tickets and liaising with suppliers / system manufacturers where necessary.
- Work closely with the MCR Service Management Lead to identify trends in outages or operational issues caused by equipment, and implement fixes.
- Ensure that the additional requirements of key, high-profile broadcasts are served for Encompass customers. This may involve changing working hours in order to be on duty in the MCR during event broadcasts.
- Identify opportunities for continuous improvement within the MCR, regularly feeding into the MCR continuous improvement plan.
Role Specific Skills Required
- General knowledge and experience of OTT streaming technologies and OTT workflows.
- General knowledge and experience of linear radio & television broadcast technologies including playout systems, DVB encoding and multiplexing, connectivity, ASI and IP signal transport, and satellite operations.
- General understanding of Windows & Linux operating systems.
- Experience of working with a range of different signal standards including SD & HD video and audio over IP.
- Experience of CRM, Knowledge Base and Ticketing software such as Jira, Confluence and Pikolo iTracker.
- Strong communication skills, including the ability to work closely with clients and suppliers, and work constructively with direct colleagues and internal stakeholders.
- Well organised, proactive and flexible and able to effectively manage own time, prioritise a conflicting workload, and work well under pressure.
Qualifications and Experience
- At least 2 years’ experience working in a Master Control Room, Network Operations Centre, or similar Broadcast Operations role involving signal routing and distribution.
- Experience managing Planned Change and working with Change Enablement.Able to demonstrate end-to-end knowledge of broadcast workflows and the distribution of content via satellite, IP, fibre & cloud.
- Experience working in OTT operations and with Content Delivery Networks.
- Experience working closely with suppliers and partners to deliver mission‑critical services with high availability.
- Some project management experience would be desirable.
Benefits include
- 264 hours annual leave per annum, inclusive of bank holidays
- Matched up to 5% pension contributions and independent pension advice
- Health benefits including eye care vouchers, health cash plan and 24/7 employee assistance programme
- Income protection and life assurance benefits
- Regular wellness and engagement events
- Performance recognition awards
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management, Other, and Production
Industries
Broadcast Media Production and Distribution, Software Development, and Operations Consulting
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MCR Specialist employer: Encompass Digital Media, Inc.
Contact Detail:
Encompass Digital Media, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MCR Specialist
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and think about how your skills as an MCR Specialist can contribute. Tailor your responses to show you’re the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace MCR Specialist
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, take a good look at the job description. It’s packed with info about what we’re looking for in an MCR Specialist. Make sure you understand the key responsibilities and skills required so you can tailor your application accordingly.
Show Off Your Relevant Experience: When you’re writing your application, highlight any experience you have that relates to the role. If you've worked in a Master Control Room or have knowledge of OTT streaming technologies, make sure to mention it! We want to see how your background fits with what we do.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Encompass Digital Media, Inc.
✨Know Your Tech
Make sure you brush up on your knowledge of OTT streaming technologies and broadcast systems. Be ready to discuss your experience with playout systems, signal routing, and any relevant software like Jira or Confluence. This will show that you’re not just familiar with the tech but can also apply it in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled technical issues in the past, especially in a Master Control Room or similar environment. Highlight your ability to manage planned changes and how you’ve worked with engineering teams to resolve recurring problems. This will demonstrate your proactive approach and technical authority.
✨Communicate Effectively
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex technical concepts. Be prepared to explain how you’ve successfully liaised with clients and suppliers in previous roles, as this will be crucial for building relationships at Encompass.
✨Be Organised and Flexible
The MCR Specialist role requires excellent time management and the ability to adapt to changing priorities. Think of examples where you’ve successfully managed conflicting workloads or adapted your schedule for high-profile broadcasts. Showing that you can stay calm under pressure will set you apart from other candidates.