Solutions Consultant

Solutions Consultant

Department: Customer Operations

Employment Type: Full Time

Location: London

Description

Encompass enables fast, accurate identity validation and verification of corporate customers, providing a gold-standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information to create and maintain digital risk profiles.

Utilising the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology, and consulting partnerships, Encompass seamlessly integrates into existing workflows and systems. With Encompass, the world’s leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation.

With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our success. If you think you’re up for the challenge, read on.

About the role

We are currently looking for a Solution Consultant to work alongside our Global Presales team and collaborate with Product, Engineering, and Delivery teams to progress deals through our sales process. You will partner with prospects to prove value, define use cases, and drive transformational change. Post-contract, you will support the client through requirements finalisation, project planning, and execution to ensure a successful implementation and value realisation.

Key Responsibilities

• Liaise directly with technical teams in client organisations to manage and run Proof of Value (POV) projects, including process mapping, baseline results, side-by-side comparisons, and business case development.
• Explain and demonstrate all platform functionality with confidence and clarity.
• Articulate how Encompass aligns with customer target operating models and industry standards.
• Be the point of contact for prospects’ technical and product questions, including responding to RFP/RFI requests.
• Represent Encompass at key conferences and marketing events, evangelising our platform’s AI and automation capabilities.
• Capture and communicate local market requirements to Product for roadmap consideration.
• Manage vendor assessment processes, including security reviews and liaising with technical colleagues for in-depth responses.
• Capture and document program scope, ensuring a smooth transition from pre-sales to post-sales.
• Lead interactive workshops with clients and prospects to fully understand their requirements.
• Design and execute client training and rollout plans, working alongside Customer Success teams.
• Provide expert guidance on automated policy design and best practices as part of the Policy Design Authority Board.
• Maintain client engagement post-sale, identifying opportunities for additional value-driven, billable work.
• Contribute to initiatives that drive client adoption, accelerate sales cycles, and improve operational efficiency.
• Develop tools, reports, and methodologies that enhance the efficiency and effectiveness of sales and customer operations.

Skills, Knowledge and Expertise

You are an experienced Pre-Sales Consultant, Sales Engineer, or Solution Consultant with a background in KYC, Customer Due Diligence, or SaaS Fintech. You thrive in a fast-paced, high-growth tech environment, bringing confidence, technical expertise, and an engaging presence to customer interactions.

Required:

• Pre-Sales & Solutions Consultancy Expertise: Proven experience in a pre-sales or solutions consulting role for SaaS software solutions, with a strong understanding of both UI and API-based functionalities. Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Financial Services, Fintech, & SaaS Expertise: In-depth knowledge of financial services, fintech, and SaaS platforms, including how API integrations facilitate seamless data exchange, workflow automation, and enhanced user experiences. Familiarity with financial institutions’ operational challenges and compliance landscapes.
• Technical Background: A degree in engineering, computer science, or a related technical field, or equivalent practical experience. Strong grasp of software development principles, APIs, cloud-based architectures, and modern technology stacks used in fintech and financial services.
• Client Engagement & Stakeholder Management: Excellent client-facing skills, with the ability to engage, influence, and challenge both business and technical stakeholders. Experience presenting complex solutions, responding to RFPs, and guiding clients through decision-making processes.
• Implementation & Delivery Experience: A track record of successfully implementing new technologies within financial services organizations, ensuring smooth deployment and adoption. Ability to translate client requirements into technical solutions and oversee proof-of-concept (PoC) initiatives.
• Strategic Problem-Solving & Risk Mitigation: Ability to anticipate potential challenges in pre-sales engagements, product implementation, and API integrations. Experience developing proactive mitigation strategies to ensure project success and minimize risks.

Beneficial

• Industry Knowledge in KYC, AML, CDD, & Client Onboarding: Hands-on experience with compliance-driven solutions, particularly in areas such as Know Your Customer (KYC), Anti-Money Laundering (AML), Customer Due Diligence (CDD), and client onboarding technology. Understanding of evolving regulatory requirements and how they impact financial institutions.

How to Apply:

If you’re an experienced Product Leader passionate about Fincrime / Fintech we’d love to hear from you. Please submit your resume by applying here or contact our talent team on for a discreet conversation.

Equal Opportunities
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic.

If you require any adjustments during the recruitment process to ensure an equitable experience, please let us know.

Join us in creating an environment where everyone can contribute their best work.

*Please note, we are not looking for agency assistance on these roles and will not accept any speculative CVs shared.

We offer a rewarding and challenging place to work, a transparent and collaborative culture and a well rounded benefits package. Below are some of what we currently offer:

• Participation in our industry leading share options scheme
• Private Medical Plan
• 20 days a year Work From Anywhere policy for all staff
• Flexible-first working policy
• Enhanced annual, personal and parental leave schemes.
• Paid volunteering leave programme
• Employer recognition and employee assistance programmes

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