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- Tasks: As a Business Analyst, you'll evaluate client requests and enhance product development.
- Company: Join Encompass, a fast-growing company revolutionising corporate identity verification.
- Benefits: Enjoy flexible working, private medical plans, and share options.
- Why this job: This role offers growth into a Product Owner position in a collaborative environment.
- Qualifications: Experience in B2B SaaS or FinTech is essential; strong analytical skills are a must.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Business Analyst
Department: Data & Product
Employment Type: Full Time
Location: Glasgow
Description
Encompass enables fast, accurate identity validation and verification of corporate customers, and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles.
Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world\’s leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation.
With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our success – read on if you think you\’re up for the challenge
About the role
The Business Analyst plays a critical role in ensuring that incoming client requests and enhancement ideas are correctly understood, evaluated, and integrated into the product development lifecycle. Acting as the front-line triage for all new product suggestions, the Business Analyst works cross-functionally to assess feasibility, existing capability, and alignment with product strategy.
This role is ideal for someone looking to grow into a Product Owner position, developing core skills in backlog management, stakeholder communication, and iterative delivery in an agile environment.
Feature Request Triage & Analysis
- Serve as the first point of contact for enhancement requests, feature ideas, and client feedback.
- Investigate whether requested functionality already exists in the product or can be achieved through configuration.
- Identify duplicate or related suggestions and consolidate into well-structured items for review.
- Clarify and document business needs, user scenarios, and potential value/impact of each request.
Requirements Gathering & Documentation
- Work closely with customers, Customer Success, and Product Managers to define business problems and opportunities.
- Translate stakeholder needs into clear, concise user stories and acceptance criteria.
- Create process flows, mockups, and supporting artefacts to facilitate shared understanding.
- Ensure requirements are complete, testable, and aligned with product vision.
Backlog Support
- Partner with Product Managers and Product Operations to keep the enhancement backlog well-maintained and prioritised.
- Ensure metadata (e.g. source, urgency, domain, use case) is applied to Jira/Product board tickets.
- Help prepare items for sprint planning and PI planning sessions.
- Support the validation of delivered features against initial requirements.
Cross-Functional Collaboration
- Collaborate with Customer Success, Engineering, Compliance, and Product to ensure consistent and efficient triage processes.
- Participate in product and sprint rituals such as backlog grooming, sprint planning, and retrospectives.
- Support pre-development discovery efforts and post-launch reviews.
Knowledge Management & Product Enablement
- Maintain up-to-date internal documentation for triaged requests and known workarounds or existing features.
- Contribute to product knowledge bases and training materials used by internal teams.
- Help institutionalise the enhancement triage process and playbooks for scalable operations.
Skills, Knowledge and Expertise
- Previous demonstrable of experience as a Business Analyst or similar role in a B2B SaaS, FinTech, or RegTech environment
- Strong analytical and problem-solving skills with the ability to deconstruct ambiguous client requests
- Experience with Agile/Scrum methodologies and familiarity with Jira, Confluence, or similar tools
- Comfortable writing user stories, acceptance criteria, and process flows
- Excellent written and verbal communication skills, able to liaise confidently with stakeholders at all levels
- Knowledge of software development lifecycle and product delivery processes
- Curiosity – Eager to understand both customer problems and how the product solves them
- Precision – Writes clear, testable requirements and asks the right clarifying questions
- Collaboration – Works effectively with cross-functional teams to unblock ambiguity
- Ownership – Sees feature triage through from intake to resolution or delivery
- Growth Mindset – Interested in evolving toward a Product Owner role and owning backlog items end to end
We offer a rewarding and challenging place to work, a transparent and collaborative culture and a well rounded benefits package. Below are some of what we currently offer:
- Participation in our industry leading share options scheme
- Private Medical Plan
- 20 days a year Work From Anywhere policy for all staff
- Flexible-first working policy
- Enhanced annual, personal and parental leave schemes.
- Paid volunteering leave programme
- Employer recognition and employee assistance programmes
Equal Opportunities
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic.
If you require any adjustments during the recruitment process to ensure an equitable experience, please let us know.
Join us in creating an environment where everyone can contribute their best work.
*Please note, we are not looking for agency assistance on these roles and will not accept any speculative CVs shared.
- We prioritise your well-being with a comprehensive range of benefits designed to support you both personally and professionally.
- We prioritise your well-being with a comprehensive range of benefits designed to support you both personally and professionally.
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Business Analyst employer: Encompass Corporation
Contact Detail:
Encompass Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Familiarise yourself with Agile and Scrum methodologies, as these are crucial for the Business Analyst role. Understanding how to navigate Jira and Confluence will also give you an edge in managing tasks and collaborating with teams.
✨Tip Number 2
Brush up on your analytical skills by practising how to deconstruct complex client requests. Being able to break down ambiguous problems into clear user stories will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Network with professionals in the B2B SaaS, FinTech, or RegTech sectors. Engaging with industry peers can provide insights into best practices and may even lead to referrals that could help you land the job.
✨Tip Number 4
Showcase your curiosity about customer problems and how products solve them during interviews. This mindset aligns well with our company culture and demonstrates your commitment to understanding both the business and user perspectives.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Business Analyst, particularly in B2B SaaS, FinTech, or RegTech environments. Emphasise your analytical skills and familiarity with Agile methodologies.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your interest in product development and cross-functional collaboration.
Showcase Relevant Skills: Clearly outline your skills in writing user stories, acceptance criteria, and process flows. Provide examples of how you've successfully communicated with stakeholders and managed requirements in previous roles.
Highlight Your Growth Mindset: Mention your eagerness to evolve into a Product Owner role. Discuss any experiences where you've taken ownership of projects or contributed to backlog management, demonstrating your commitment to growth and collaboration.
How to prepare for a job interview at Encompass Corporation
✨Understand the Role
Make sure you have a solid grasp of what a Business Analyst does, especially in the context of a B2B SaaS or FinTech environment. Familiarise yourself with the specific responsibilities outlined in the job description, such as feature request triage and requirements gathering.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle ambiguous client requests or prioritise features in a backlog. Think of examples from your past experience where you've successfully navigated similar situations, and be ready to discuss your thought process.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical and problem-solving skills during the interview. You might be given a hypothetical scenario to analyse, so practice breaking down complex problems into manageable parts and articulating your reasoning clearly.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working in an Agile environment, brush up on Agile and Scrum principles. Be ready to discuss your experience with tools like Jira and Confluence, and how you've used them to manage projects or collaborate with teams.
