Residential Administrator

We have a great opportunity for a Residential Administrator to join our team on a Fixed Term Contract, and help to shape our ‘Enclave’ brand, offering market leadingCo-Living and Build to Rent Developments.

We’re looking for someone with positivity, commitment, and exceptional attention to detail.Experience is a plus, but we offer full training. Attitude is the most important thing.

With around 2000 apartments across London and the Midlands, this isn’t a role for the faint-hearted, but it is unique opportunity to be part of something record-breaking!

Working a 40 hour week Monday to Friday, from our Head Office in Central London and regular visits to our growing portfolio of developments., Leasing Administration:

• Owning the administration behind theleasing journey, supporting our on- site leasing agents to ensure our customers experience thevery best when applying for an apartment with us.

• Handling the legislative side of the leasing process, ensuring all potential residents meet the necessary criteria.

• Creating relevant tenancy paperwork with meticulous attention to detail.

• Keeping the Leasing and Resident teams up to date with progress, as well as keeping our customers informed throughout their application.

• Liaising with agent leasing partners with updates on external applications.

• Complete other residential administration tasks as required, such as updating and maintaining data on our systems.

• Create and follow-up on tenancy renewals.

Customer service:

• Out-performing customer expectations, with a best in class service, creating a smooth move in journey.

• Being prepared to go the extra mile to find a solution for customers, completing quick turn-arounds when necessary.

• Ensuring the customers are seamlessly handed over to our Resident Teams, to make the move-in daya great experience.

Other:

• Assist in the deposit registration process, including the move in and move out tenancy processes.

• Be hands on with our CRM and Property Management Systems, to ensure data integrity and consistency.

• Build relationships with senior team members, stakeholders, and clients across the business.

• Keep up to date with changes in technology, processes and standards within the industry.

• Offer suggestions to improve operational performance.

• Be flexible, and hands on. Get stuck in!

We’d also expect the Residential Administrator to extend their duties to other tasks, commensurate with the role.

We’re looking for a talented, committed and flexible person to join our team.

The person we’reseeking will ideally be well educated, although this is not a requirement. They will use their experience to contribute to the team, by driving to achieve outstanding customer service, strive for perfection in their work andhave an exceptional eye for detail.

We’re results-driven, and we’re looking for dependable and dedicated people who see the bigger picture, while loving the detail., * General Administration

• Lettings