At a Glance
- Tasks: Lead property tours, manage leasing enquiries, and enhance resident experiences.
- Company: Join a vibrant build-to-rent community in Birmingham City.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic team environment with plenty of opportunities to shine.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
As our community at Enclave: Birmingham City continues to grow, we’re excited to be expanding our on-site team and are now looking to welcome a new Resident Team Member to join our beautiful build-to-rent community.
Leasing & Sales
- Take the lead in touring prospective residents and managing leasing enquiries, maximising occupancy and revenue through effective sales conversions.
- Respond to all leasing enquiries within designated response times and achieve conversion targets aligned with development KPIs.
- Conduct engaging and informative property tours, showcasing the development, amenities, and resident experience.
- Proactively follow up on enquiries and leads to maximise leasing conversion opportunities.
- Support the Management Team in achieving occupancy targets, revenue goals, and rental performance objectives.
- Manage the resident tenancy lifecycle, including AST creation, referencing, compliance checks, and move-in/move-out processes.
- Ensure compliance with all relevant legislation including Right to Rent, prescribed information requirements, and pre-tenancy documentation.
- Support the management of tenancy renewals, engaging with residents ahead of expiry dates to maximise retention and occupancy stability.
- Work collaboratively with external leasing agents, building strong relationships to drive leasing performance.
- Provide competitor analysis and market insights.
- Support marketing initiatives by providing feedback on prospect behaviour, enquiry trends, and resident feedback.
Resident Experience & Customer Service
- Deliver an outstanding front-of-house and resident experience, creating a welcoming, professional, and engaging environment.
- Build and maintain positive relationships with residents, acting as a trusted point of contact throughout their tenancy.
- Support the delivery of a high-quality resident journey, from enquiry and move-in through to tenancy renewal or move-out.
- Engage proactively with residents to ensure satisfaction and address concerns promptly and professionally.
- Support the organisation and delivery of resident engagement initiatives, events, and community activities.
- Assist with the management of resident communications, ensuring information is clear, timely, and professional.
- Handle complaints and feedback with empathy and professionalism, ensuring issues are resolved in line with company procedures.
- Encourage resident retention by promoting community engagement and delivering a consistently high level of service.
Operations & Compliance
- Support the Management Team in the day-to-day operation of the estate, including both residential and commercial areas where applicable.
- Carry out regular building patrols and inspections to ensure the development is presented to a high standard and any issues are identified and reported promptly.
- Maintain accurate records and complete administrative tasks including tenancy management, maintenance requests, resident records, and general filing.
- Monitor and respond to shared inboxes and resident enquiries in a timely and professional manner.
- Assist with rent collection processes, including supporting the management of rent arrears in line with company procedures.
- Ensure all health and safety policies, procedures, and risk assessments are followed and maintained.
- Support operational efficiency by following established Standard Operating Procedures (SOPs).
- Maintain awareness of local amenities, services, and community offerings to enhance the resident experience.
- Contribute to a positive, motivated, and collaborative team environment that is both service-driven and results-focused.
- Work closely with the Management Team and wider site team, supporting operational priorities across departments.
- Support the wider site team rota and provide cross-team assistance where required.
- Build strong working relationships with colleagues, stakeholders, contractors, and external partners.
- Offer suggestions and ideas to improve operational performance and resident satisfaction.
Additional Responsibilities
- Participate in the on-call rota when required.
- Provide flexible operational support across the estate when needed.
- Demonstrate a proactive, hands‑on approach to supporting the team and maintaining the development.
- Undertake additional duties commensurate with the role as required.
Resident Team Member in Birmingham employer: Enclave
At Enclave: Birmingham City, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and community engagement. As a Resident Team Member, you will enjoy a supportive environment with opportunities for professional development, while contributing to a welcoming atmosphere for our residents. Our commitment to excellence in service and teamwork ensures that you will be part of a dynamic team dedicated to creating an exceptional living experience in the heart of Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Team Member in Birmingham
✨Tip Number 1
Get to know the community! Before your interview, take a stroll around the area and familiarise yourself with local amenities and services. This will not only help you feel more confident but also show your genuine interest in enhancing the resident experience.
✨Tip Number 2
Practice your property tour skills! Think about how you would showcase the development and its amenities. You could even do a mock tour with a friend to get comfortable with the flow and key points to highlight.
✨Tip Number 3
Be ready to discuss your customer service approach. Think of examples where you've gone above and beyond for someone. This role is all about creating a welcoming environment, so showing your passion for resident satisfaction is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re proactive and genuinely interested in the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Team Member in Birmingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the Resident Team Member role.
Tailor Your Application:Make sure to tailor your application specifically for us at Enclave: Birmingham City. Highlight your relevant skills in leasing, customer service, and community engagement. This shows us you’re genuinely interested in being part of our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences related to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Enclave
✨Know the Community
Before your interview, take some time to research Enclave: Birmingham City. Familiarise yourself with the community, its amenities, and what makes it unique. This will help you answer questions confidently and show your genuine interest in becoming a part of their team.
✨Showcase Your Sales Skills
As a Resident Team Member, you'll be involved in leasing and sales. Prepare examples from your past experiences where you've successfully converted leads or managed customer relationships. Highlight your ability to engage with prospective residents and how you can contribute to achieving occupancy targets.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you handle complaints and ensure resident satisfaction, as this will reflect your capability to create a welcoming environment.
✨Understand Compliance and Operations
Brush up on relevant legislation like Right to Rent and tenancy management processes. Being knowledgeable about compliance will show that you're serious about maintaining high standards and can support the management team effectively in daily operations.
