At a Glance
- Tasks: Manage customer service tasks, ensuring timely deliveries and supporting the Account Management team.
- Company: Join Encirc, a leader in sustainable glass manufacturing and logistics.
- Benefits: Enjoy competitive salary, annual leave, gym access, and health insurance options.
- Other info: Dynamic work environment with opportunities for professional development and career growth.
- Why this job: Be part of a forward-thinking company committed to sustainability and innovation.
- Qualifications: Experience in customer service and proficiency in MS Office, especially Excel.
The predicted salary is between 25000 - 27500 £ per year.
As our next Customer Excellence Administrator, you will be responsible for the day-to-day management of all customer service tasks including customer orders, deliveries, stock placement and providing support for the Account Management team. The Customer Excellence Administrator is responsible for ensuring customers receive their deliveries in an accurate and timely manner, monitoring shipments to ensure any conflicts are resolved and customers are kept informed throughout the process.
Duties also include compiling reports, maintaining records, expediting orders through internal and external liaison, directing feedback from customers to relevant departments, reporting and recording customer complaints, delivery failures and returned loads, assisting with investigations where required, validation of deliveries within systems to ensure timely month-end closing and reporting, and other general administrative duties.
Hours: Mon-Thurs 8am-5pm, Fri 8am-2.30pm
The Key Requirements
- Experience of working within a fast-paced customer service environment
- Knowledge and experience of working with SAP Material Management or a similar MRP system
- A solid working knowledge of MS Office packages, in particular Excel
- Excellent written & verbal skills
- Understanding of financial decision making
- Ability to use your own initiative
- Good problem-solving skills
- Ability to plan and flex to suit business needs
Encirc produces up to four billion glass bottles and containers each year, many of which you will find in your homes. In 2021, we created the world's most sustainable bottles, using 100% recycled glass. Our collective purpose is to deliver and uphold world-leading sustainable innovation, with great people and a great workplace collaborating on a great future.
Joining Encirc means you will be joining a business with a bespoke, 360-approach to the beverage supply chain, spanning filling, warehousing, and logistics. Reducing the road miles and carbon footprint of our customers' products, we are conscious disruptors prioritising sustainability and modern technology.
We are proud to be market leaders in glass container design, manufacturing, bottling, and logistics solutions for the UK and Irish food and beverages industries. As a forward-thinking and sustainable business, we are committed to achieving zero emissions by 2030.
The Benefits and Perks
- Annual leave package
- Free onsite gym for all employees
- Mybenefits Reward Platform with 100s of discounts at restaurants and retailers
- Employee Well-being benefits
- Social Club
- Pension scheme
- Employer Funded Health cash plan for claiming back money on routine treatments
- Health Insurance Options
- Dental Insurance Options
- Critical Illness Insurance
- Life cover for self and partner
- Professional Development Planning with onsite HR team
- International organisation with plenty of opportunities
The Next Step
Click apply, submitting an up-to-date CV tailored to this job opportunity. You can expect to receive an update on your application within two working days. We look forward to hearing from you.
Encirc is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community. Every applicant will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability, or religion.
We also want to ensure our recruitment process is accessible to everyone. That’s why we have partnered with Recite Me to offer an accessibility toolbar on our job search page, recruitment application system and website. The toolbar includes screen reading functionality, multiple reading aids, customisable styling options and an on-demand live translation feature that boasts over 100 languages including 65 text-to-speech and styling options.
Thank you for your interest.
Customer Excellence Administrator employer: Encirc Ltd.
As an Inventory Manager (Samples) in Bristol, you will join a dynamic team that values professionalism and continuous improvement. The company offers a supportive work culture with opportunities for personal and professional growth, alongside competitive benefits that enhance your work-life balance. With a focus on excellence in the Fine Wine sector, this role provides a unique chance to contribute to a prestigious brand while developing your skills in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Excellence Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Encirc Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Encirc Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Excellence Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Encirc Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Encirc Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Encirc Ltd.!
How to prepare for a job interview at Encirc Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
