At a Glance
- Tasks: Provide onsite and remote IT support, resolving issues across various technology areas.
- Company: Join Encirc, a leading glass container manufacturer with a focus on sustainability.
- Benefits: Gain a Level 3 qualification, competitive salary, and hands-on experience in IT.
- Other info: Enjoy a supportive team culture and opportunities for growth in a market-leading company.
- Why this job: Kickstart your tech career while working with top brands in a dynamic environment.
- Qualifications: GCSEs in English and Maths at grade 4/C or above required.
The predicted salary is between 19350 - 23650 £ per year.
Provide onsite and remote support and resolve IT problems across multiple technology areas, including Office 365, Networking, Windows Desktop Support, Windows Server and Backups. Customer locations include Bristol, Elton & Derrylin (NI).
About the Employer: Part of the Vidrala Group, Encirc is based across three sites in Derrylin, Northern Ireland and two in England; Elton in Cheshire and Bristol. Encirc employs almost 2,000 people and each year we produce more than 3 billion glass containers for leading global brands. Encirc is also one of the leading wine, beer and spirits bottle fillers in the UK, enjoying a 40 per cent market share and bottling 18 of the top 20 wine brands in the UK.
What You'll Do:
- Manage and prioritise tickets
- Liaise directly with the user to resolve issues
- Investigate the problem whilst keeping in contact with the user and logging notes in the system
- Assisting with ongoing projects
In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.
Training Outcome: Upon completion, the apprentice will have a Level 3 qualification as an Information Communications Technician.
Skills Required:
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Motivated
- Time Management
Qualifications:
- Essential - GCSE - English - 4/C
- Essential - GCSE - Maths - 4/C
Course Information:
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital Apprenticeship
- Level: Advanced
Working Arrangements:
- Working Week: Monday to Friday, Shifts to be confirmed
- Expected Duration: 1 Year 5 Months
- Training Provider: TECHNICAL PROFESSIONALS LIMITED
Technical Service Engineer Apprentice in Chester employer: ENCIRC LIMITED
Encirc Limited is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. With a structured apprenticeship programme, you will gain hands-on experience in a dynamic environment while working towards your Level 3 qualification, all within a collaborative team that values innovation and continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Engineer Apprentice in Chester
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like ENCIRC LIMITED.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if ENCIRC LIMITED is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to ENCIRC LIMITED, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like ENCIRC LIMITED directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Technical Service Engineer Apprentice in Chester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like ENCIRC LIMITED want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For ENCIRC LIMITED, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at ENCIRC LIMITED
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
