eCRM & Email Marketing Designer in London

Enchant Agency is a leading eCRM agency based in London, UK. We specialise in helping ambitious brands excel in email strategy, multichannel comm\’s, analytics, creative and technology.
Role
We\’re looking for a middleweight ECRM & Email Marketing Designer to join our team and play a key role in shaping how our clients’ email and CRM communications look, feel, and perform. This is a remote role. You must be based in the UK and be able to periodically travel to London and the South East.
This is a design‑led role . Your primary responsibility will be creating high‑quality, scalable email design systems and campaign creative that supports both one‑off sends and complex automated journeys. While there may be occasions where you’re asked to build emails within an ESP, the core focus of this role is design, not production .
You’ll work closely with eCRM strategists and developers to bring campaigns to life, ensuring emails are visually engaging, on‑brand, and optimised for performance.
Key Responsibilities
Design high-quality email creative for campaigns and automated journeys across multiple clients
Create and maintain email design systems in Figma , including: modular layouts, reusable components, typography, colour, and spacing rules
Design hero blocks, banners, content modules, and visual components for email
Create lightweight animations (e.g. GIFs, motion elements) to enhance email campaigns where appropriate
Ensure email designs are scalable, accessible, and optimised for different devices and clients
Work collaboratively with internal teams to ensure designs are feasible and effective within platform constraints and nuances
Translate briefs and CRM strategies into strong visual concepts
Present design ideas clearly and confidently to internal teams (and occasionally clients)
Iterate designs based on feedback, data, and performance insights
Maintain a high standard of craft, consistency, and attention to detail across all outputs
Nice‑to‑Have Skills
Designing marketing creative for paid media and organic social
Creating presentation decks and reusable templates (Google Slides, PowerPoint, Keynote)
Broader UX or digital design skills , particularly where they support conversion or usability
Basic HTML/CSS knowledge , especially as it relates to email design
Experience building emails in ESPs (e.g. Salesforce Marketing Cloud, Braze, HubSpot, Klaviyo, etc.)
What We’re Looking For
A strong portfolio demonstrating email and CRM design work
Confidence working in Figma , including component‑based systems
Solid understanding of email design best practices (layout, hierarchy, responsiveness)
A design‑led mindset with an interest in how creativity supports performance
Ability to manage multiple projects and deadlines
Agency experience
Comfortable working collaboratively within multidisciplinary teams
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