Compliance Coordinator in Letchworth

All potential candidates should read through the following details of this job with care before making an application.

Salary: £33,000 per annum, plus other benefits

Location: Letchworth

Fulltime, 37.5 hours per week, Monday to Friday

ENB have partnered with a Hertfordshire based housing association who are recruiting for an additional Compliance Coordinator to join their team on a full time, permanent basis. You will manage all designated compliance work streams daily to ensure that contracts run smoothly, remedial work is issued and delivered on time with a primary focus on Awaab’s Law, Housing Health & Safety Rating System referrals and follow-ups as Awaab’s Law gets rolled out.

You will need to coordinate the activity of the damp and mould response team (in-house and external contractors) working closely with the Reactive Repairs and Voids Manager and provide proactive tracking and case management of Awaab’s Law referrals with a particular focus on damp and mould cases, ensuring regular, proactive communication with residents to ensure compliance with the law.

Key responsibilities include:

• Coordinating and overseeing the delivery of compliance tasks and liaising with third party contractors and in-house colleagues delivering compliance related services with a principal focus on damp and mould cases.
• Support the Reactive Repairs and Voids Manager to plan the work of the in house damp and mould response team.
• Manage the compliance database and the damp and mould case management module, ensuring asset data and the asset register are up to date and complete for allocated compliance work streams, including component details, service target/completion dates and certifications.
• Liaise with contractors to ensure visits are carried out at appropriate times to ensure compliance and repairs standards are always maintained.
• Keep and maintain records / logs of outstanding actions to be completed.
• Collate, monitor and control documentation on the Association’s servicing/safety programmes.
• Liaise with residents to ensure a proactive and seamless service experience managing the system prompts and trackers daily.
• Provide cover for the other Compliance Coordinators, as and when required, updating asset components, Fire Risk Assessments and remedial actions on the internal database, checking and storing certifications and liaising with compliance contractors to ensure issues are followed up promptly, escalating to the Head of Asset and Compliance where necessary.
• Raise orders to contractors on the Housing Management System, adhering to the Association’s Financial Regulations.
• Process orders and invoices within financial authorities, matching received invoices with raised orders and managing variations.

What skills and experience do you need?

• Working knowledge of landlord compliance and risk management, understanding the importance of compliance and legal responsibilities relating to Awaab’s Law.
• Good communication externally with contractors and residents and internally with colleagues.
• Knowledge of Housing Associations, Local Authorities or other Housing Providers.