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- Tasks: Manage tenancies, address tenant concerns, and ensure compliance with housing regulations.
- Company: Join a leading housing organisation dedicated to tenant satisfaction and community support.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the community while developing your skills in housing management.
- Qualifications: CIH Level 3 and experience in affordable housing or tenancy management required.
- Other info: Work in Milton Keynes with just one day in the office each week.
The predicted salary is between 30000 - 41000 £ per year.
Office location - Milton Keynes (hybrid working with 1 day in the office per week)
Up to £37k per annum
ENB have partnered with our housing client who are seeking a full time Housing Officer to join their organisation. With this role, you will be responsible for delivering exceptional housing management services across a range of tenures, ensuring high tenant satisfaction and compliance with regulatory standards. This role involves effective tenancy management, maintenance coordination, addressing tenant concerns, and facilitating tenant involvement.
Key highlight of responsibilities:
- Collaborate with the housing management agent to oversee and manage tenancy agreements.
- Maintain accurate and up-to-date tenant records, ensuring data protection compliance.
- Ensure tenancy terms and conditions are met, addressing breaches and providing appropriate solutions.
- Support the appropriate allocation and sign-ups of the properties in accordance with the allocation policy, local lettings plans and relevant section 106 obligations.
- Support the recovery of former tenant debt, which can include tracing, signposting and support and making legal claims where required.
- Work with the housing management agent, tenants and other community organisations to identify and appropriately manage incidences of Anti-Social Behaviour (ASB).
- Maintain the portfolio database, ensuring the accuracy of data. Assist in producing reports, data entry and data quality checks.
- Work closely with the housing management agent to ensure timely delivery of repairs and maintenance services to tenants.
- Monitor the customer satisfaction of repairs and ensure that assets are well-maintained and meet regulatory standards.
- Carry out estate and/or property inspections where required.
- Ensure that all properties meet legal and regulatory requirements related to health and safety, housing standards, and other relevant legislation.
- Support the business in the sale and disposal of properties. Communicating with the residents about the purchase of their homes to offer support and information to enable them to effectively purchase their homes.
Experience required to be successful in this role:
- CIH Level 3
- Experience in a general needs or affordable housing setting
- Experience managing tenancies, including rent arrears, anti-social behaviour, and tenancy breaches
Housing Officer employer: ENB Recruitment and Training Limited
Contact Detail:
ENB Recruitment and Training Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Milton Keynes. Understanding the specific legal requirements and community needs will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in affordable housing. Attend local housing events or join relevant online forums to connect with others and gain insights into the role.
✨Tip Number 3
Prepare to discuss real-life scenarios related to tenancy management and anti-social behaviour. Think of examples from your past experience where you successfully resolved tenant issues or improved tenant satisfaction.
✨Tip Number 4
Showcase your data management skills, as maintaining accurate tenant records is crucial for this role. Be ready to talk about any experience you have with databases or reporting tools that can enhance your candidacy.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management, tenancy agreements, and compliance with regulatory standards. Use specific examples that demonstrate your ability to manage tenancies and address tenant concerns.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for housing management and your understanding of the role. Mention your CIH Level 3 qualification and any specific experiences that relate to the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as effective communication, problem-solving, and data management. These are crucial for maintaining tenant records and ensuring high tenant satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a Housing Officer role.
How to prepare for a job interview at ENB Recruitment and Training Limited
✨Know Your Housing Regulations
Familiarise yourself with the relevant housing regulations and compliance standards. Being able to discuss these during your interview will show that you understand the legal framework surrounding the role of a Housing Officer.
✨Demonstrate Tenant Management Skills
Prepare examples from your past experience where you've successfully managed tenancies, resolved tenant issues, or handled anti-social behaviour. This will highlight your practical skills and ability to maintain tenant satisfaction.
✨Showcase Your Data Management Abilities
Since maintaining accurate tenant records is crucial, be ready to discuss your experience with data management and reporting. Mention any specific software or systems you’ve used to manage tenant information effectively.
✨Emphasise Collaboration and Communication
This role involves working closely with various stakeholders, so be prepared to talk about your teamwork and communication skills. Share instances where you collaborated with others to achieve positive outcomes in housing management.
