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- Tasks: Lead a team to deliver top-notch housing services and manage daily operations.
- Company: Join a dynamic housing organisation focused on community and quality service.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in housing while developing your leadership skills in a supportive environment.
- Qualifications: CIH Level 3 Certificate in Housing Practice or equivalent and relevant housing management experience.
- Other info: Team size is set to grow, offering exciting career advancement opportunities.
The predicted salary is between 43200 - 57600 £ per year.
Hybrid working - office location MK
Up to £54k per annum
ENB are partnered with our housing client who are seeking a Housing Manager to join their organisation on a full time, permanent basis.
As the Housing Manager, your role will be to manage and support the Housing Officers, Housing Allocations Officers, and other housing staff delivering high-quality tenancy and housing services. The current team size is 6 people but team size will grow over the next 12-18 months. The Housing Manager plays a key leadership role, with direct responsibility for overseeing all the day-to-day operations and ensuring the delivery of excellent tenancy management, allocations, estate services and customer care.
Prior experience within a Senior Housing Officer or management role is desirable and knowledge of lease and management agreements will be essential.
Key highlights of experience:- Oversee the delivery of all aspects of tenancy and estate management including rent arrears, anti-social behaviour, tenancy sustainment and former tenant arrears
- Ensure all housing management activity complies with the allocations policy, local lettings plans and section 106 agreements
- Ensure the efficient marketing, assessment, and allocation of homes
- Monitor voids and relet performance, working to reduce turnaround times and maximise income
- Ensure residents are informed, involved and engaged through regular communication and participation
- Support effective complaints handling and resolution in accordance with the Housing Ombudsman Complaint Handling Code
- Monitor tenant satisfaction and lead initiatives to improve service experience
- Liaise with managing agents and contractors to ensure high standards of repairs, maintenance and compliance
- Support estate inspections and ensure follow-up actions are completed
- Work collaboratively with the Asset Management team to ensure homes meet required standards and compliance obligations
- Ensure compliance with regulatory standards, housing law, and business policies and procedures
- CIH Level 3 Certificate in Housing Practice or equivalent
- Experience working in housing management
- Understanding of housing allocations policies, S106 and local lettings plans
Housing Manager employer: ENB Recruitment and Training Limited
Contact Detail:
ENB Recruitment and Training Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Familiarise yourself with the latest housing policies and regulations, especially those related to tenancy management and allocations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former Housing Managers to gain insights into the role and its challenges. Engaging with professionals in the industry can provide you with valuable tips and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams or projects in previous roles. Highlighting your leadership skills and experience in handling tenancy issues will set you apart from other candidates.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your responses during interviews and show that you're a good fit for our team.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management, particularly any leadership roles or specific achievements related to tenancy and estate management. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for housing management and detail how your previous experience aligns with the responsibilities of the Housing Manager role. Mention your understanding of housing allocations policies and your approach to tenant satisfaction.
Showcase Relevant Qualifications: If you have the CIH Level 3 Certificate in Housing Practice or equivalent qualifications, make sure to mention these prominently in your application. Highlight any additional training or certifications that demonstrate your commitment to the field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role in housing.
How to prepare for a job interview at ENB Recruitment and Training Limited
✨Showcase Your Leadership Skills
As a Housing Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and support your team.
✨Demonstrate Knowledge of Housing Policies
Familiarise yourself with housing allocations policies, S106 agreements, and local lettings plans. During the interview, be ready to discuss how you have applied this knowledge in previous roles and how it can benefit the organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding tenancy management and customer care. Prepare scenarios where you successfully handled issues like rent arrears or anti-social behaviour, and explain your approach and the outcomes.
✨Engage with the Interviewers
Interviews are a two-way street. Show genuine interest in the organisation by asking insightful questions about their current challenges and future goals. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
