At a Glance
- Tasks: Lead resident welfare and community engagement initiatives for a charity.
- Company: A compassionate charity dedicated to enhancing the lives of elderly people.
- Benefits: Competitive salary, full-time hours, and the chance to make a real difference.
- Other info: Opportunity to work closely with senior leadership and diverse stakeholders.
- Why this job: Combine strategic leadership with meaningful community impact in a supportive environment.
- Qualifications: Experience in leadership, housing management, and community engagement.
The predicted salary is between 50000 - 50000 £ per year.
Richmond Borough
£50k per annum
Full time, permanent - Monday - Friday 8:30 - 5pm
ENB are supporting a charity who are seeking an experienced and compassionate Head of Resident Services, to join them in a new role created to lead the delivery of resident welfare, housing management and community engagement across their communities.
Reporting directly to the Chief Executive, this is a senior leadership role with responsibility for shaping and delivering the Charity's welfare and community strategy, leading a dedicated team of Scheme Managers and ensuring residents enjoy a safe, supportive and fulfilling environment in which to live independently. This is a unique opportunity to combine strategic leadership with meaningful community impact in an organisation committed to enhancing the lives of elderly people.
About the Role
As Head of Resident Services, your role will be to provide leadership across their estates, overseeing the resident journey from application through to departure and championing initiatives that promote wellbeing, inclusion and community participation. You will work closely with the Chief Executive, Trustees, residents, external agencies, and partner organisations to ensure the highest standards of resident support, safeguarding, housing management and community engagement.
Key responsibilities day to day:
Head of Resident Services employer: ENB Recruitment and Training Limited
As a leading charity in Richmond Borough, we pride ourselves on being an excellent employer that values compassion and community impact. Our supportive work culture fosters professional growth and collaboration, offering employees the chance to make a meaningful difference in the lives of elderly residents. With competitive benefits and a commitment to enhancing wellbeing, we provide a fulfilling environment for those looking to lead and innovate in resident services.
Contact Details:
ENB Recruitment and Training Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Resident Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector and let them know you're on the hunt for a role like Head of Resident Services. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the charity's values and recent projects. This will help you align your answers with their mission and show that you're genuinely interested in making a difference in the community.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've led teams or initiatives that improved resident welfare or community engagement. These anecdotes will make you stand out as a candidate who can drive change.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and passion. Plus, it shows you're serious about joining the team and contributing to the charity's mission.
We think you need these skills to ace Head of Resident Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in resident services and community engagement. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:This role is all about making a difference in people's lives, so let your passion for community welfare shine through. Share personal stories or experiences that demonstrate your commitment to enhancing the lives of residents.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re the right fit for the role!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and our mission!
How to prepare for a job interview at ENB Recruitment and Training Limited
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission, values, and recent initiatives. Understanding their approach to resident welfare and community engagement will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Experience
As a senior leadership position, it's crucial to highlight your previous experience in managing teams and driving strategic initiatives. Prepare specific examples of how you've successfully led projects or teams in the past, particularly those that relate to housing management or community services.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think about scenarios you might face as Head of Resident Services and prepare your responses. For instance, how would you address a conflict between residents or improve community participation?
✨Emphasise Compassion and Community Focus
This role is all about enhancing the lives of elderly people, so be sure to convey your passion for community service and compassion for residents. Share stories that illustrate your commitment to improving resident welfare and fostering an inclusive environment.
