At a Glance
- Tasks: Lead technical standards and support engineers to ensure high-quality service delivery.
- Company: Join a dynamic engineering firm committed to safety and quality.
- Benefits: Competitive salary up to £75,000 and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by shaping technical standards and training future engineers.
- Qualifications: Strong technical background with leadership experience in engineering.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for a Technical Service Manager to join our client on a full time, permanent basis to take ownership of technical standards, engineering quality and technical escalation across the business. This is a key technical position, responsible for protecting the technical integrity, safety and working standards of the engineering function, while ensuring engineers have the procedures, training and support required to deliver consistently high standards.
Key responsibilities:
- Define and maintain service procedures and technical standards
- Establish and maintain installation standards
- Ensure compliance with manufacturer requirements
- Produce and manage technical bulletins
- Develop and maintain safety protocols
- Conduct regular reviews of technical standards and SOPs
- Act as the senior point of escalation for complex technical faults
- Investigate persistent and repeat technical issues
- Liaise directly with manufacturers where required
- Assess and approve non-standard technical solutions
- Work closely with Field Service Managers and Regional Technical Leads to resolve technical issues effectively
As the Technical Service Manager, your role will also be to design and maintain the technical training framework, develop competency sign off processes, provide technical support to Regional Technical Leads and oversee senior technician accreditation. The role will work closely with the Field Service Manager and Regional Technical Leads, including weekly technical performance and escalation meetings, quarterly training matrix reviews, and ongoing manufacturer engagement.
What are we looking for?
Somebody who is technically strong and an experienced engineering professional who can combine hands on technical expertise with leadership, structure, and accountability. Confident and comfortable dealing with complex faults and technical escalations, working with manufacturers, setting technical standards, and developing the capability of engineers through effective training and accreditation. Somebody who can influence technical standards across the organisation and ensure that safety, quality, and delivery of service remains consistently high.
Technical Service Manager in Norwich employer: ENB Recruitment and Training Limited Careers
Join a well-established construction business in London that prioritises employee growth and development, offering a competitive salary of £70k per annum for the Health and Safety Manager role. With a strong focus on safety and a collaborative work culture, employees are encouraged to engage with site management teams and contribute to practical health and safety solutions, making it an ideal environment for professionals looking to make a meaningful impact in the construction industry.
Contact Details:
ENB Recruitment and Training Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Manager in Norwich
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Service Manager role you’re after at ENB Recruitment and Training Limited Careers.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at ENB Recruitment and Training Limited Careers a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at ENB Recruitment and Training Limited Careers.
✨Apply Through Company Websites
When you spot a role like Technical Service Manager at ENB Recruitment and Training Limited Careers, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Service Manager in Norwich
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Service Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at ENB Recruitment and Training Limited Careers a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to ENB Recruitment and Training Limited Careers specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at ENB Recruitment and Training Limited Careers
✨Brush Up on Core Engineering Principles
Before heading into the interview with ENB Recruitment and Training Limited Careers, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like ENB Recruitment and Training Limited Careers want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
