Account Director

Job Description:

• Act as the primary liaison between Enago Life Sciences and customer stakeholders, ensuring seamless communication and relationship management.
• Identify and pursue business development opportunities, including sales lead generation, business negotiations, agreements, and delivery of key accounts across Europe.
• Collaborate with the Agency Head and Function Head to define and monitor SLAs, KPIs, and RFP/RFI processes to ensure the delivery of high-quality services.
• Serve as the ‘Single Point of Contact’ for stakeholders, managing all client-related interactions and addressing their needs effectively.
• Build and maintain a proven and vast professional network of clients, leveraging existing relationships to drive business growth.
• Collaborate with internal project management teams to ensure smooth task transitions and delivery.
• Prepare business cases and forecast capability needs for future growth.
• Regularly report on client follow-ups, SLA progress, demand sheets, and other business development activities to senior management.
• Does direct and indirect outreach regularly and build new contact lists.

Role Requirements:

• Extensive experience in the Medical Communications industry, ideally with a background in agency settings or the Medical Affairs division at a pharmaceutical company.
• Proven ability to build and maintain lasting client relationships by combining scientific expertise with commercial acumen to deliver strategic communication solutions.
• Strong understanding of publications plans and the ability to execute key publication tactics aligned with client strategies and timelines.
• Demonstrable track record of successfully managing high-value accounts and a strong, established professional network within the industry.
• Willingness to travel across Europe, UK, and internationally, if required.
• Attend industry events such as conferences and association meetings to build relationships and represent the organization.
• Consistently achieve sales targets and contribute to organizational and team goals.
• Proficient in project management, with a high level of attention to detail, flexibility, and organizational skills.
• Experience working in international teams and managing multicultural client engagements.

Minimum Requirements:

• Education: Graduate/Postgraduate in Pharmacy, Science, or Medical domains. An MBA is highly desirable. Fluent in English.
• Experience: 8–12 years overall, with at least 3–5 years of account management experience in the Medical Communications domain. Experience in a medical communications agency and connections in the pharmaceutical industry are preferred.
• Skills:
• Strong people management and conflict resolution skills.
• Proven ability to manage senior leadership stakeholders effectively.
• Exceptional interpersonal and communication skills.
• Influencing, negotiation, and diplomacy expertise.

What We Offer:

• A collaborative and supportive work culture.
• Flexible/remote working options to support work-life balance.
• Opportunities to contribute to organizational growth and shape client engagement strategies.
• A part-time, consultancy-based role that provides flexibility while leveraging your expertise and network.