Senior Product Owner in Hertford

Head of Technology (Product Development)

Location: Hertford

About Enactor

Enactor is a cloud-based unified commerce platform built for retailers, delivering next-generation Point of Sale (POS) and Order Management solutions. Built on flexible microservices architecture and low-code tools, Enactor enables seamless omnichannel experiences including self-checkout, mobile POS, order orchestration, inventory management, and offline resilience for large enterprises and specialty retailers.

The Role

We are looking for a Head of Technology (Product Development) with deep retail technology experience to own and drive the evolution of our Order Management System (OMS) capabilities.

This is a senior product development role requiring a strong combination of retail domain knowledge, technical understanding, and product ownership experience. You will work across product, engineering, QA, delivery, and customer teams to define, prioritise, and deliver solutions that support complex retail and omnichannel operations.

The successful candidate will have strong experience with retail systems, particularly Order Management, POS, and store operations, and will be comfortable translating business requirements into scalable technical solutions.

Key Responsibilities

• Own the product vision, roadmap, and lifecycle for retail Order Management solutions.
• Define product requirements, user stories, acceptance criteria, and technical specifications.
• Work closely with engineering teams to design and deliver scalable software solutions.
• Lead solution design discussions across OMS, POS, inventory, fulfilment, and omnichannel workflows.
• Manage prioritisation of product enhancements, defects, and customer-driven requirements.
• Support development, testing, release planning, and production deployment activities.
• Work with customers and internal teams to understand operational challenges and define effective solutions.
• Provide product expertise during customer engagements, demonstrations, and technical discussions.
• Support troubleshooting and continuous improvement of production systems.
• Contribute to product strategy, architecture decisions, and platform evolution.

Required Experience

• Significant experience as a Product Owner, Technical Product Owner, Product Manager, or similar role within retail technology.
• Deep understanding of Order Management Systems (OMS) and omnichannel retail processes.
• Strong POS / EPOS experience and understanding of store operations.
• Experience working with enterprise retail customers and complex technology environments.
• Proven ability to work closely with software engineering teams and technical stakeholders.
• Experience managing the full software lifecycle from requirements through to deployment and support.

Retail Domain Expertise

Strong knowledge of areas including:

• Order Management
• Order orchestration and fulfilment
• Inventory availability and allocation
• Omnichannel retail journeys
• Store operations
• Customer and retail workflows
• Payments and promotions
• Strong technical understanding with a product mindset.
• Excellent communication and stakeholder management skills.
• Able to bridge business requirements and technical delivery.
• Comfortable working with developers, architects, customers, and senior stakeholders.
• Analytical, structured, and focused on delivering high-quality solutions.
• Passionate about retail technology and improving customer experiences.

Ideal Candidate

A senior retail technology professional with strong OMS and POS experience who can own product direction, define technical solutions, and work collaboratively with engineering teams to deliver enterprise-grade unified commerce capabilities.