At a Glance
- Tasks: Lead large-scale initiatives in Loyalty & Promotions, coordinating with cross-functional teams.
- Company: Dynamic retail technology company focused on innovation and customer engagement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a collaborative environment with excellent career advancement opportunities.
- Why this job: Make a real impact in the exciting world of retail technology and customer loyalty.
- Qualifications: Experience in programme management and a technical background in software or eCommerce.
The predicted salary is between 70000 - 85000 £ per year.
- Programme Manager – Loyalty & Promotions (Retail Technology / e Commerce)
- Hertfordshire
We are seeking a Programme Manager with a strong technical software background to lead and coordinate large‑scale initiatives across our Loyalty & Promotions domain.
Successful candidates will have proven experience delivering loyalty and promotions programmes within retail, e Commerce, or Saa S environments and be comfortable working closely with Product, Engineering, and Architecture teams in a product‑led organisation.
Responsibilities
- Lead and coordinate large‑scale initiatives across Loyalty & Promotions.
- Provide programme leadership and technical delivery coordination.
- Manage cross‑functional programmes involving software engineering and product teams.
- Work closely with Product Managers, Architects, Engineering teams, and business stakeholders to drive successful outcomes.
- Manage programme governance, delivery planning, risks, dependencies, and stakeholder communication.
Qualifications
- Strong programme management experience within software, Saa S, retail, or e Commerce technology environments.
- Previous technical background in software engineering, systems delivery, or technical project/programme leadership.
- Proven experience delivering Loyalty & Promotions platforms and related customer engagement capabilities.
- Experience working across retail technology domains such as Loyalty & Promotions, Customer Engagement, and Commerce Services.
- Demonstrable experience managing large‑scale, cross‑functional programmes involving software engineering and product teams.
- Strong understanding of Agile delivery methodologies, software development lifecycles, APIs, integrations, and technical dependencies.
- Ability to work closely with Product Managers, Architects, Engineering teams, and business stakeholders to drive successful outcomes.
- Experience managing programme governance, delivery planning, risks, dependencies, and stakeholder communication.
This role is focused on programme leadership and technical delivery coordination.
Candidates should be comfortable operating in engineering‑led environments and managing complex software delivery programmes across multiple teams and stakeholders.
Prior experience delivering Loyalty & Promotions solutions is essential.
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Program Delivery Manager (CRM/ Loyalty) in England employer: Enactor
As a Programme Delivery Manager in Hertfordshire, you will thrive in a dynamic and innovative work culture that prioritises collaboration and technical excellence. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages professional development. Join us to lead impactful loyalty and promotions initiatives while enjoying the unique advantages of working in a vibrant retail technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Program Delivery Manager (CRM/ Loyalty) in England
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Enactor are looking for when hiring for a Program Delivery Manager (CRM/ Loyalty).
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Enactor for the Program Delivery Manager (CRM/ Loyalty), a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Enactor as a Program Delivery Manager (CRM/ Loyalty), rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Enactor’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Program Delivery Manager (CRM/ Loyalty).
We think you need these skills to ace Program Delivery Manager (CRM/ Loyalty) in England
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Enactor, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Enactor's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Enactor. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Enactor
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Enactor uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Enactor. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
