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- Tasks: Support and maintain our IT infrastructure while troubleshooting technical issues.
- Company: Join Enactor, an innovative software company transforming retail applications.
- Benefits: Competitive salary, performance bonuses, and opportunities for career growth.
- Why this job: Accelerate your career in a hands-on environment with exposure to modern technologies.
- Qualifications: 3+ years in IT support, strong problem-solving skills, and a desire to learn.
- Other info: Dynamic team culture with excellent mentorship from senior engineers.
The predicted salary is between 28800 - 43200 £ per year.
Job Type: Permanent, full-time
Company: Enactor (www.enactor.co )
Location: Hertford, United Kingdom Job Title: Junior Infrastructure Engineer Sector: Enterprise Retail Software
Requirement: 3+ years Salary: To be advised based on fit with a role with a bonus scheme linked to performance
We are looking for an enthusiastic and motivated Junior Infrastructure Engineer to join our growing IT team. This is a fantastic opportunity to accelerate your career in a supportive and hands-on environment. You will be a key member of our team, providing essential support for our on-premises and cloud infrastructure. Working under the guidance of our senior engineers, you will troubleshoot technical issues, perform routine maintenance, and contribute to exciting projects, gaining exposure to a wide range of modern technologies.
About our company
We are an innovative software company bidding to become a leading global supplier of retail applications. We specialise in flexible, micro-services based store and supporting solutions that are deployed in Department Stores, Food, Fashion, Hospitality, Stadiums, Luxury bands, Auto parts and General Merchandise. Our software products include POS, mobile POS, Card Payment, Order Management, Inventory Management and more. We sell and deliver these products under traditional licensing models as well as providing them through hosted services in AWS and Azure.
We offer a new, process-based development toolset as part of our application suite. Using the Enactor Toolkit business events and actions are understood and managed as processes across the enterprise and represented visually. Our smart design tools and reusable libraries of components mean that application development becomes a drag-and-drop exercise. The combination of the Toolkit and libraries within Enactor give retailers a unique ability to react and adapt their applications in a changing and highly competitive retail landscape.
We have main offices in Hertford in the UK, Colombo, Kandy & Galle in Sri Lanka and the USA.
Key Responsibilities:
- IT Support & Troubleshooting: Act as a first and second line of support (L1/L2), responding to, triaging, and resolving IT support tickets for hardware, software, and network issues in a timely manner. Escalate complex issues to senior engineers when necessary.
- System Maintenance & Monitoring: Assist in performing daily, weekly, and monthly health checks on our servers, systems, and network devices to ensure stability and performance.
- User & Systems Administration: Handle day-to-day administrative tasks, including managing user accounts in Active Directory, setting up new workstations, and managing access permissions.
- Backup & Recovery Operations: Support our data backup and recovery procedures by running scheduled jobs, monitoring their completion, and assisting with data restore tests.
- Documentation: Help create and maintain clear technical documentation for common procedures, system configurations, and user guides.
Qualifications & Experience:
Approximately 3+ years of experience in an IT support or junior infrastructure role (e.g., IT Support Analyst, Helpdesk Technician, Junior Systems Administrator).
- Hands-on experience supporting Windows Server environments, including user administration in Active Directory.
- A solid understanding of fundamental networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with virtualization concepts and platforms like VMWare or Microsoft Hyper-V.
- A logical approach to problem-solving and a strong desire to learn and develop new technical skills.
- Excellent communication and customer service skills, with the ability to support non-technical users.
- BSc/ BA in computer science or equivalent preferred.
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Junior Infrastructure Engineer employer: Enactor Enactor Ltd
Contact Detail:
Enactor Enactor Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Infrastructure Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on a job or can give you insider info about companies like Enactor.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message to express your enthusiasm can make you stand out. It shows you're proactive and genuinely interested in the role.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand what Enactor does and how they operate. This will help you tailor your answers and show that you’re not just another candidate but someone who’s really invested in their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about wanting to join our team at Enactor. Don’t miss out on this opportunity!
We think you need these skills to ace Junior Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Infrastructure Engineer role. Highlight relevant experience, especially in IT support and infrastructure, and don’t forget to mention any hands-on work with Windows Server or networking concepts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific projects or technologies you’re excited about and how they align with your skills.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing a logical approach to problem-solving, so share any relevant experiences that showcase your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Enactor Enactor Ltd
✨Know Your Tech Basics
Make sure you brush up on fundamental networking concepts like TCP/IP, DNS, and DHCP. Being able to discuss these topics confidently will show that you have a solid foundation for the Junior Infrastructure Engineer role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Whether it was troubleshooting a hardware problem or resolving a software glitch, having specific stories ready will demonstrate your logical approach to problem-solving.
✨Familiarise Yourself with the Company’s Tools
Take some time to learn about the Enactor Toolkit and how it supports application development. Understanding their unique offerings will not only impress your interviewers but also help you relate your skills to their needs.
✨Practice Clear Communication
Since you'll be supporting non-technical users, practice explaining complex concepts in simple terms. This will highlight your excellent communication skills and your ability to provide great customer service.
