At a Glance
- Tasks: Provide top-notch admin support and resolve client queries efficiently.
- Company: Join a leading global provider in title insurance and settlement services.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for personal growth within a global company.
- Why this job: Make a real impact while working in a dynamic and inclusive team.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 31500 - 38500 £ per year.
Company Info
First Title is the UK division of First American Financial Corporation (“FAFC”). First American Financial Corporation is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. One of our subsidiaries, First Title Insurance plc (FTI) is a leading insurer of risks involving title and related areas of property and property finance and is part of the First Title Group of Companies. FTI have a unique range of policies to help lawyers involved in commercial and residential property transactions resolve both known and unknown title issues and help problem transactions close on time. First Title also provides support services to First European Title Insurance Company Ltd (FETIC) established in Malta in 2018. FETIC is a wholly owned subsidiary of FAFC.
Role Profile
This is a fantastic opportunity to take on an interesting and varied role and to really make it your own. Providing excellent administrative support to the on-line team, you will liaise with clients regarding general on-line support enquiries and resolve queries efficiently and professionally in a timely manner, knowing when to escalate more complex issues. Producing accurate reports and spreadsheets for management along with carrying out general administration tasks to prescribed standards. You will also champion First Title’s on-line system, demonstrating the benefits of the system and providing guidance and encouragement to clients on its use with the aim of increasing and maximising usage. In addition to supporting efforts to acquire and retain profitable business, including assisting in telephone and email campaigns to convert potential business, you will perform other related support duties such as setting up and auto cancelling cases, dealing with incoming and outgoing post, scanning, photocopying and keeping internal systems up to date.
KEY RESPONSIBILITIES
- Liaise with clients regarding general on-line support enquiries and resolve queries efficiently, in a timely manner, escalating issues where necessary
- Promote the benefits of the on-line system and provide guidance to clients on its use
- Work within prescribed objectives and procedures ensuring that all the requirements of department guidelines, service, regulatory and technical standards are met
- Set up new commercial cases using the case management system and allocate as appropriate
- Issue standard information requests on residential and commercial cases
- Deal with incoming and outgoing post, scanning, photocopying and stationery queries
- Update and maintain database data so that systems accurately reflect current position at all times and prioritise current and potential prospects
- Deal effectively and professionally with telephone, email and mail enquiries from internal and external clients, and take actions to ensure that enquiries are handled appropriately and within service standards
- Produce daily, weekly & monthly reports to clients, management and to accounts
- Chase outstanding premiums, deal with payment queries and general account enquiries
- Deal with general client admin e.g. changing passwords and setting up new users
- Carry out proactive welcome calls for new users, arranging and carrying out demos for clients as required
- Assist in telephone and email campaigns and convert potential business
- Model and promote First Title Values in all aspects of your daily work (Integrity, Commitment, Teamwork, Service and Leadership)
- Undertake other reasonable duties as assigned by line manager
- Assist with any ad-hoc work or projects as required by your manager
- Continual development of industry/marketplace knowledge
Adhere to Conduct Rules
You must:
- Act with integrity
- Act with due skill, care and diligence
- Be open and co-operative with the FCA, the PRA and other regulators
- Pay due regard to the interests of customers and treat them fairly
- Observe proper standards of market conduct
- Act to deliver good outcomes for retail customers
Personal Qualities
- Excellent verbal and written communication skills
- Competent in using Microsoft Office Suite, ie Word, Excel, Powerpoint and Outlook
- Ability to organise own time and prioritise workload to tight deadlines whilst maintaining a high attention to detail
- Ability to develop and maintain strong internal and external working relationships
- Displays a positive attitude at all times
- Is a co-operative team member
- Demonstrates a can do attitude
- Displays a flexible, adaptable approach and always rises to new challenges
- Behaves and looks professional at all times paying particular attention to attendance, punctuality and dress code
- Questions the way we operate and helps the department to work smarter not just harder
- Is aware of personal development needs and raises issues with manager to help improve effectiveness.
- Takes on board comments about development needs and is always willing to learn
About You
You will be happy to work in a small team and have the ability to work on your own initiative. An excellent communicator, you will have exceptional organisational, customer service and administrative skills. In addition you will have a pro-active, can-do approach to work. A flexible, adaptable approach and being ready to rise to new challenges are essential qualities for this role. You will also need to demonstrate a good working knowledge of Microsoft Office Suite and have an excellent academic background, achieving strong A’level and GCSE results. Ideally you will have at least six months work experience in a busy office environment where you will have developed good administrative skills.
Above all, to be successful in this fantastic role you will need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity to broaden your skill set within a global company.
Diversity and Inclusion
First Title has a positive commitment to the promotion of equality, diversity and inclusion for all current and prospective employees. Our objective is to cultivate and promote an inclusive culture that maximises the talent, skills and diversity within our workforce by treating all job applicants and employees of the Company equally; recruiting, remunerating and promoting people based solely on their suitability for the job and ensuring that opportunities for development and progress are afforded to all members of the Company to achieve their potential.
Clerical Assistant Level 2, Online Support Band A in London employer: Enact Conveyancing
First American Financial Corporation (FAFC) is an exceptional employer, offering a dynamic work environment where employees are encouraged to grow and develop their skills in the field of conveyancing. With a strong focus on teamwork and mutual respect, our UK division, First Title Group, provides unique opportunities for career advancement while ensuring a supportive culture that values personal service and client relationships. Located in a thriving sector, we pride ourselves on being the largest direct conveyancer in the UK, making it an exciting place to build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Assistant Level 2, Online Support Band A in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enact Conveyancing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enact Conveyancing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Clerical Assistant Level 2, Online Support Band A in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enact Conveyancing:Your cover letter is your chance to shine! Tell us why you want to work at Enact Conveyancing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enact Conveyancing!
How to prepare for a job interview at Enact Conveyancing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
