At a Glance
- Tasks: Support customers with onboarding and troubleshoot technical issues in a hands-on role.
- Company: Join a growing B2B software business with a collaborative team culture.
- Benefits: Competitive salary, equity, health insurance, and generous annual leave.
- Other info: Flexible working hours and opportunities for professional development.
- Why this job: Make a real impact by helping customers navigate technology and solve problems.
- Qualifications: 2-4 years of experience in technical support and strong troubleshooting skills.
The predicted salary is between 40500 - 49500 £ per year.
***Important information
This position is based in Belfast, Northern Ireland.
Hybrid with 2 days on-site every week.
Applicants must already have the right to work in the UK.
Sponsorship is not available for this role.
Candidates unable to commute to the Client's office for hybrid work, or do not hold valid right to work, will not be considered at this time. ***
Enably is hiring on behalf of a growing B2B software business looking for a
Technical Support Engineer to join its customer-facing team.
About the opportunity
This is a hands-on role combining customer onboarding, technical troubleshooting, and second-line support.
You’ll help customers get set up properly, solve more complex issues, and make sure they always know what is happening and what comes next.
The team is small enough for your work to be visible and your input to matter. You’ll get real ownership, broad technical exposure, and the chance to make a noticeable impact.
Why this role matters
A strong product still needs strong onboarding and support behind it.
You’ll sit at the point where customers, product, and technology meet, helping new customers get off to a good start and making sure technical issues are handled clearly and properly.
This is not a high-volume ticket-closing role. You’ll investigate issues, work across third-party systems, and take problems through to resolution.
- What you’ll be doing
- Supporting customers through technical onboarding
- Troubleshooting DNS, connectivity, and integration issues
- Helping with migrations to Stripe
- Comparing data to identify inconsistencies
- Acting as second-line support for more technical queries
- Learning and supporting integrated access-control systems
- Keeping customers informed and documenting progress clearly
- Spotting recurring issues and sharing useful feedback with the wider team
- What they’re looking for
You’ll likely be a strong fit if you have
- 2 to 4 years of relevant experience
- Strong technical troubleshooting skills
- Excellent written and verbal communication
- Good organisation, follow-up, and time management
- Experience working with DNS
- Confidence analysing data to investigate issues
- The ability to learn new software and systems quickly
- A practical, customer-focused approach
- Nice to have
- Experience with Stripe or another payments platform
- Knowledge of Cloudflare or similar services
- Experience writing SQL queries
- A basic understanding of Ruby or another programming language
- What matters most
We’re looking for someone who takes ownership, communicates proactively, and enjoys solving problems properly.
You’ll need to be technically curious, well organised, and comfortable explaining complex issues in a clear and human way.
Why this is a strong opportunity
You’ll work directly with customers and gain exposure to payments, integrations, DNS, connectivity, data, and web technologies.
Because the team is small, you won’t be hidden behind layers of process.
Your work will be noticed, your input will count, and you’ll have the chance to build real depth in both the product and the problems it solves.
- Working pattern
- Monday to Friday 40 hours per week
- Flexible working hours outside of core collaboration hours
- What’s on offer
- Competitive base salary and equity
- Equipment and work-from-home budget
- Learning and development budget
- Private health insurance
- Company pension
- 35 days paid annual leave
- Next steps
The team are actively hiring and applications are currently being reviewed on a rolling basis.
Equal opportunities
Enably is committed to fair, inclusive hiring and we work with clients who take the same approach seriously.
We welcome applications from suitably qualified candidates of all backgrounds and are committed to ensuring a respectful and inclusive recruitment experience for everyone.
If you need any reasonable adjustments during the process, please let us know.
Technical Support Engineer in Lisburn employer: Enably
Enably is an excellent employer for a Technical Support Engineer, offering a dynamic work environment in Belfast with a hybrid model that promotes work-life balance. Employees benefit from competitive salaries, generous annual leave, and a strong focus on personal development, ensuring that your contributions are recognised and valued within a supportive team culture. With opportunities to engage directly with customers and tackle diverse technical challenges, you'll find meaningful work that fosters both professional growth and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enably. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enably before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enably:Your cover letter is your chance to shine! Tell us why you want to work at Enably specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enably!
How to prepare for a job interview at Enably
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
