At a Glance
- Tasks: Coordinate equipment deliveries and provide excellent customer service to residents and healthcare professionals.
- Company: Award-winning company focused on health and wellbeing, valuing its colleagues.
- Benefits: Supportive environment, career growth opportunities, and a dynamic team culture.
- Other info: Join a vibrant team dedicated to helping residents live independently.
- Why this job: Make a real difference in people's lives while thriving in a friendly team.
- Qualifications: Experience in customer service, strong organisational skills, and great communication abilities.
The predicted salary is between 20250 - 24750 £ per year.
Enabled Living is an award winning company.
We are publicly owned and know that our colleagues are our most valuable resource.
With our award winning health and wellbeing strategy and our innovative and dynamic approach we know that Enabled Living is the place to be.
We aim to provide a supportive, inclusive environment in which our colleagues can thrive and make a difference to the people we work with.
We're looking for a
Bookings Officer to join the friendly Customer Service Team at Enabled Living.
In this varied role, you'll coordinate equipment deliveries, collections, repairs and servicing that help residents live safely and independently at home.
What you'll do
- Schedule and manage equipment deliveries, collections and repairs
- Be a key point of contact for residents, carers and healthcare professionals
- Liaise with warehouse, logistics and clinical teams to keep services running smoothly
- Maintain accurate records
- Deliver excellent customer service across phone, email and online
What we're looking for
- Experience in a customer-facing role
- Strong organisational and IT skills
- Excellent communication and problem-solving abilities
- A great team player who thrives in a busy environment
- #J-18808-Ljbffr
Bookings Officer employer: Enabled Living Healthcare
Enabled Living Healthcare is an exceptional employer that offers Occupational Therapists the unique opportunity to work flexibly in a supportive environment. With a focus on professional growth and development, associates benefit from the backing of an established organisation while enjoying the autonomy of self-employed practice. The remote and hybrid working options allow for a balanced work-life integration, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enabled Living Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enabled Living Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bookings Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enabled Living Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Enabled Living Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enabled Living Healthcare!
How to prepare for a job interview at Enabled Living Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
