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- Tasks: Support end-users by diagnosing and resolving technical issues in a fast-paced environment.
- Company: Join Enable, a rapidly growing SaaS provider with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Exciting career growth potential in a collaborative and supportive culture.
- Why this job: Be part of a dynamic team reshaping the industry with cutting-edge technology.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Managing pricing and rebates shouldn’t be a hassle. Enable’s intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management. After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.
As a Senior IT Support Specialist, you will be responsible for supporting end-users of a rapidly growing international SaaS provider. A Senior IT Support Specialist will contribute to all of the general responsibilities of the IT department and the specific responsibilities within the remit of support that are applicable to this role using their own skills and experience.
Duties and Responsibilities:
- Monitor IT support tickets, responding to tickets or assigning to the team as appropriate.
- Provide technical support to end-users via tickets, phone, email, or in person.
- Diagnose and resolve technical issues related to hardware, software, and network systems.
- Procurement and provisioning of computer equipment.
- Install and configure computer hardware and software (inclusive of SaaS).
- Maintain and upgrade computer systems.
Sr. IT Support Specialist employer: Enable
Contact Detail:
Enable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. IT Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but also for their team. Check out our Life at Enable page to get a feel for what they value!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We suggest focusing on common IT support scenarios so you can demonstrate your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Sr. IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Specialist role. Highlight relevant experience and skills that match the job description, like your technical support expertise and familiarity with SaaS environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at Enable. Keep it concise but engaging!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've diagnosed and resolved technical issues in the past. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Enable
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills listed in the job description. Be ready to discuss your experience with hardware, software, and network systems. Prepare examples of how you've diagnosed and resolved issues in the past, as this will show your problem-solving abilities.
✨Familiarise Yourself with SaaS
Since this role is with a SaaS provider, it’s crucial to understand the ins and outs of Software as a Service. Research Enable's products and think about how you can contribute to their support team. Being able to discuss specific SaaS challenges and solutions will impress your interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your troubleshooting process. Practice articulating your thought process clearly and logically. This will help the interviewers see how you approach problems and make decisions under pressure.
✨Show Enthusiasm for Growth
Enable is on a growth trajectory, so express your excitement about being part of a rapidly scaling company. Share your thoughts on how you can contribute to their success and your eagerness to learn and adapt in a fast-paced environment. This positive attitude can set you apart from other candidates.