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- Tasks: Provide remote and deskside support, troubleshoot software and hardware issues.
- Company: Join Enable, a charity dedicated to creating an equal society for people with learning disabilities.
- Benefits: Enjoy health cash plans, employee assistance, cycle to work scheme, and season ticket loans.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in the community.
- Qualifications: 1+ years of experience in technical troubleshooting, knowledge of mobile deployment and Microsoft Suite.
- Other info: Extensive learning programme and career development opportunities available.
The predicted salary is between 20000 - 30000 £ per year.
Salary circa £25,000pa (depending on experience)
Do you have experience of technical troubleshooting within a fast-paced professional environment?
The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software and hardware related issues and managing the hardware deployment and returns.
This is a varied role where you will have a range of responsibilities including:
- To build and deploy mobile phones to staff members and ensure compliance within our Mobile Device Management platform.
- Troubleshoot and remediate Mobile phone issues reported to the Service Desk
- Liaise with line managers and administrators to arrange for delivery and returns of all ICT assets, updating the ICT Asset Management tool and ticket system accordingly.
- To deploy apps to Android and Windows devices via the Intune deployment tool
- To build and configure laptops for staff members ensuring appropriate business software and security software and patches are installed before issue; maintain ICT’s Asset Management tools.
- To troubleshoot and remediate hardware faults with laptops engaging with Support partners if required.
- Understanding of Exchange Admin Centre including Mailboxes, Resources and delegation permissions
- To work with the preferred ICT supplier to troubleshoot printer and network issues.
The ideal candidate will have experience of mobile deployment including Android technologies, knowledge of Microsoft Suite and experience of Azure, Intune, Entra ID and Exchange Admin.
A full list of role responsibilities and required experience and skills can be found in the attached Job Description.
About You
Abilities, Skills and Knowledge
➢ A minimum of 1 years\’ experience, preferably within a professional services environment.
➢ Methodical in approach to resolving end user\’s issues and troubleshooting.
➢ Good time management, communication and organisational skills.
➢ Positive, enthusiastic and resilient manner – enjoys a challenge.
➢ Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements.
➢ Takes full accountability for actions taken and decisions made.
➢ Puts users first and can manage competing priorities.
➢ Self-driven to learn new technologies
About Us
At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.
We also have an excellent range of staff benefits on offer including but not limited to:
- Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
- Employee Assistance Programme
- Cycle to Work Scheme*
- Season Ticket Loans*
Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.
Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.
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Service Desk Analyst employer: Enable
Contact Detail:
Enable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Intune, Azure, and Exchange Admin Centre. Having hands-on experience or even a basic understanding of these platforms can set you apart during the interview.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully resolved technical issues in previous roles. Highlighting your problem-solving skills and methodical approach will demonstrate your capability as a Service Desk Analyst.
✨Tip Number 3
Showcase your communication skills by being clear and concise when discussing your experiences. Since this role involves liaising with various stakeholders, effective communication is key to ensuring smooth operations.
✨Tip Number 4
Research Enable's mission and values to align your answers with their organisational culture. Demonstrating that you share their commitment to creating an equal society can make a positive impression on the hiring team.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical troubleshooting, mobile deployment, and familiarity with tools like Intune and Azure. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that align with the responsibilities listed, such as resolving hardware issues or managing ICT assets.
Showcase Your Skills: In your application, emphasise your methodical approach to problem-solving and your ability to manage competing priorities. Provide examples of how you've taken ownership of technical problems in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Enable
✨Showcase Your Technical Skills
Be prepared to discuss your experience with technical troubleshooting, especially in a fast-paced environment. Highlight specific examples where you've resolved software and hardware issues, particularly with mobile devices and Microsoft Suite.
✨Demonstrate Problem-Solving Abilities
Employ a methodical approach when discussing how you tackle end-user issues. Share instances where you've taken ownership of a problem and successfully implemented a solution, showcasing your proactive nature.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when explaining technical concepts to non-technical users. This will demonstrate your ability to put users first.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills and time management. Think of examples where you've managed competing priorities and how you ensured compliance with ICT asset management processes.
