At a Glance
- Tasks: Manage customer queries, assist with inspections, and support the sales team.
- Company: Join Enable Services, a growing company in the property sector.
- Benefits: Enjoy 25 days annual leave and monthly performance bonuses.
- Other info: Work in a supportive environment focused on your career growth.
- Why this job: Gain valuable experience in customer service and the property industry.
- Qualifications: Team player with a willingness to learn; property knowledge is a plus.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a motivated and organised Customer Service Administrator to join our growing team at Enable Services. This is a great opportunity to build on current experience and gain additional knowledge on the property sector. Enable Services was established in 2021 and has supported a number of residential surveying practices and helping reduce fuel poverty with the energy side of the business.
What you will be involved in:
- Answering inbound calls and directing the queries to the most relevant departments of an already well established team.
- Input, update and manage data across internal systems and databases.
- Assisting with arranging inspections for Surveyors, whilst ensuring the diary is maximised.
- Issuing documents and reports to Clients in a timely manner.
- Providing support to our Sales team by assisting with incoming enquiries by providing potential Clients with knowledgeable guidance on what product is most suitable for them.
- Dealing with inbound emails for all departments within the business.
- Helping the team continue to improve the service provided to our Clients.
What we need from you:
- Willingness to learn
- Team player
- Travel to our office in Turnditch, Belper a minimum of four days a week
- Knowledge on the property industry would be preferred but not essential
Perks of working for us:
- 25 days annual leave
- Monthly bonus' dependent on performance
- Commitment from our Senior Management Team to help you grow and develop in your career with us
Customer Service Administrator employer: Enable
Enable Services is an excellent employer that fosters a supportive and collaborative work culture, ideal for those looking to grow within the property sector. With a commitment to employee development, generous annual leave, and performance-based bonuses, our team in Turnditch, Belper, enjoys a rewarding environment where every contribution is valued. Join us to be part of a mission-driven company dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enable Services. Understand their mission and values, and think about how your skills as a Customer Service Administrator can contribute to their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and the property sector. We recommend role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for helping clients shine through. Talk about your willingness to learn and how you can be a valuable team player at Enable Services.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Customer Service Administrator role. We want to see how your skills can contribute to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Enable Services and how your background aligns with what we do. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:As a Customer Service Administrator, communication is key. Make sure your application reflects your ability to convey information clearly and effectively. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Enable
✨Know the Company
Before your interview, take some time to research Enable Services. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Customer Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed data or coordinated schedules. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Common Scenarios
Think about typical customer service scenarios you might face in this role. Prepare responses for how you would handle difficult calls or manage multiple inquiries at once. This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about your future with the company.
