At a Glance
- Tasks: Be the first point of contact for clients, resolving issues and providing top-notch support.
- Company: Join a friendly, independent tech company focused on innovation and teamwork.
- Benefits: Competitive salary, flexible work options, and professional development opportunities.
- Other info: Fast career growth in a supportive environment with a clear progression path.
- Why this job: Make a real impact with cutting-edge tools while building your IT career.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and strong customer service skills.
- Enable Technology
- Borehamwood
- Full-time
- Optional WFH Fridays The role You'll be the first voice our clients hear and the first pair of hands on every incident - which makes you the person who defines what working with Enable feels like.
This isn't a call-logging job.
We want engineers who fix things at first contact, spot patterns before they become problems, and hand over escalations so well-documented that 2nd line thanks them for it.
Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East.
We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on.
We're independent, profitable and entirely free of private equity ownership.
Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win.
And the team is the reason people stay.
We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket.
It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in.
Where we're heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix.
Our platform is Halo PSA for service management, Ninja One for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation.
Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business.
For you, that means less repetitive firefighting than a typical 1st line role: our tooling handles the noise so you can spend your time on genuine troubleshooting and clients who need a human.
- What you'll actually be doing
- Owning inbound incidents and requests in Halo PSA - triaging, prioritising and resolving as many as possible at first contact
- Day-to-day Microsoft 365 administration: accounts, licences, mailbox permissions, Teams and Share Point requests
- Troubleshooting Windows 10/11 endpoints, printers, and everyday connectivity issues (DNS, DHCP, VPN, Wi-Fi)
- Acting on Ninja One monitoring alerts - resolving what you can, deploying updates and patches, and flagging what needs deeper investigation
- Keeping Hudu documentation accurate as you work - our knowledge base is only as good as the engineers who feed it
- Escalating to 2nd line with full diagnostic context: what you tried, what you ruled out, what you suspect Our stack
- Service management: Halo PSA (PSA and ticketing), Hudu (documentation and knowledge base)
- Monitoring and automation: Ninja One RMM, CIPP for multi-tenant Microsoft 365 security
- Microsoft cloud: Microsoft 365, Exchange Online, Share Point, Teams, Intune, Entra ID, Conditional Access
- Also in the mix: Windows 10/11, mac OS and Jamf, Mimecast, hosted telephony What you'll bring
- At least a year in a commercial IT support role - MSP experience preferred, but a strong internal service desk background counts
- Working knowledge of Microsoft 365 administration and Windows 10/11 troubleshooting
- Networking fundamentals: DNS, DHCP, TCP/IP, VPN
- Patience, empathy, and the ability to explain technical things to non-technical people without jargon
- Genuine customer service instinct - you build rapport quickly and clients ask for you by name Bonus points
- Exposure to Intune, Autopilot or Entra ID
- Experience with mac OS/Jamf or hosted telephony platforms
- Microsoft fundamentals certifications (MS-900, AZ-900) or working towards them
- Any scripting curiosity - even basic Power Shell Building your IT career There's no better place to forge an IT career than an MSP.
In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months.
Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP.
Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for.
We promote on capability, not tenure.
The expected path from this role is 2nd line, and we'll build you a training plan to get there: structured exposure to server and infrastructure work, Intune policy management, and our automation tooling.
- Pay, benefits and working pattern
- Holiday: 22 days, plus a day off for your birthday (or the nearest weekday)
- Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30
- Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary
- Team culture: weekly team takeaway lunch and quarterly socials
- Kit: modern, top-tier hardware and software - the same standard we hold for our clients
- Training: vendor-led training on Halo PSA, Ninja One and CIPP, plus funded certifications tailored to your development Why you should apply If you're good at 1st line, you've probably experienced being treated as a human answering machine.
That's not this.
You'll work with genuinely modern tooling, learn from engineers above you who actually mentor, and join at the exact point in our growth where good people move up fast.
Apply - we'd love to talk
1st Line Service Desk Engineer in Borehamwood employer: enable Technology
At Enable Technology, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. Located in Borehamwood, our team enjoys modern tools, structured training plans, and a clear career progression path, all while working with a diverse range of clients across London and the South East. With optional work-from-home Fridays and a focus on genuine troubleshooting rather than repetitive tasks, we ensure that our engineers feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Service Desk Engineer in Borehamwood
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what enable Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges enable Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at enable Technology!
✨Direct Apply to enable Technology
Let's not forget to apply directly through the enable Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Service Desk Engineer in Borehamwood
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at enable Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at enable Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at enable Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
