At a Glance
- Tasks: Solve complex IT issues and support 1st line engineers in a collaborative environment.
- Company: Join Enable Technology, a friendly MSP with a strong team culture.
- Benefits: Enjoy optional WFH Fridays, competitive salary, and professional growth opportunities.
- Other info: Be part of a supportive team that values collaboration and continuous learning.
- Why this job: Make a real impact by bridging client needs and innovative IT solutions.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Enable Technology Borehamwood Full-time Optional WFH Fridays The role You re the engine room of our service desk: the incidents 1st line can t crack land with you, and most of them should never need to go further.
You ll own problems through to root cause, deliver project work alongside reactive support, and help 1st line engineers become better than they were last month.
This role is the bridge between keeping clients running today and engineering the desk we re building for tomorrow.
Who we are We re Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East.
We act as far more than an IT supplier to our clients - for many of them we re their virtual IT director, shaping strategy as well as keeping the lights on.
We re independent, profitable and entirely free of private equity ownership.
Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win.
And the team is the reason people stay.
We re a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket.
It s a culture we protect deliberately as we grow - and it s the ...
2nd Line Service Desk Engineer employer: enable Technology
At Enable Technology, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that fosters growth and development. Our team is dedicated to mentoring one another, ensuring that every engineer has the opportunity to enhance their skills while working with cutting-edge technology in a dynamic environment. With a clear career progression path and a commitment to employee well-being, including optional work-from-home Fridays and a range of perks, we are the ideal place for those looking to build a meaningful IT career.
