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For Companies At a Glance
- Tasks: Build strong relationships with customers and ensure their satisfaction through regular communication.
- Company: Join enable.services, a dynamic digital transformation consultancy.
- Benefits: Enjoy 21 days holiday, career development, and a supportive team environment.
- Why this job: Make a real impact by helping customers succeed with tailored software solutions.
- Qualifications: 1 year of customer service experience and excellent communication skills.
- Other info: Collaborative culture that celebrates success and encourages personal growth.
The predicted salary is between 24000 - 33600 £ per year.
What You’ll Do
- Build strong, ongoing relationships with our customers through regular calls, emails, and meetings
- Proactively check in with customers to ensure they’re satisfied and supported
- Identify opportunities to improve customer experience and promote service adoption
- Collaborate closely with our technical and sales teams to resolve issues and deliver solutions
- Gather and share feedback to help shape our products and services
What You’ll Bring
- At least 1 year of experience in a customer service role
- Confident communicator with great listening skills
- Proactive, organised, and keen to build strong relationships
- Comfortable using digital tools and learning new software platforms
- Positive attitude and a genuine desire to help customers succeed
Who are enable.services?
We are Digital Transformation Consultants, proudly delivering tailored software solutions that drive real results. As partners of SugarCRM, EspoCRM, Make, and Mautic, we help businesses streamline their processes, boost productivity, and achieve their goals.
Working Environment
At enable.services, we believe in teamwork, creativity, and growth. Our supportive office culture encourages collaboration, celebrates success, and provides space for you to thrive in your role.
Benefits
- 21 days holiday a year + bank holidays & your birthday
- Break-out area and kitchen facilities
- A working environment focused on teamwork that also allows individuals to flourish
- Career Development Pathways
- Full Solutions Training Provided
- Base salary of 24k + depending on experience
Note: The successful applicant must be eligible to work in the United Kingdom.
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Customer Success Executive Sales & Marketing · enable.services Ipswich employer: Enable Services
Contact Detail:
Enable Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive Sales & Marketing · enable.services Ipswich
✨Tip Number 1
Get to know the company inside out! Research enable.services, their values, and the services they offer. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since the role is all about building relationships, try role-playing with a friend or family member. This will help you feel more confident and articulate during your interviews.
✨Tip Number 3
Be proactive! Reach out to current employees on LinkedIn to ask about their experiences at enable.services. This not only shows your interest but can also give you insider tips that might come in handy during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the customer success world.
We think you need these skills to ace Customer Success Executive Sales & Marketing · enable.services Ipswich
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific skills that align with what we’re looking for, like your customer service experience and ability to build relationships.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Enable Services
✨Know Your Customers
Before the interview, research enable.services and their customer base. Understand their services and how they help businesses. This will allow you to speak confidently about how you can build strong relationships and improve customer experiences.
✨Showcase Your Communication Skills
As a Customer Success Executive, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Highlight your listening skills and how you've used feedback to enhance customer satisfaction.
✨Be Proactive and Organised
Demonstrate your proactive nature by discussing times when you took the initiative to resolve issues or improve processes. Share how you stay organised in managing customer relationships and tasks, as this will resonate well with the role's requirements.
✨Familiarise Yourself with Digital Tools
Since the role involves using various digital tools, brush up on any relevant software platforms mentioned in the job description. If you have experience with SugarCRM or similar tools, be sure to mention it during the interview to show you're ready to hit the ground running.
