Income Maximisation Officer in Glasgow

Do you have a passion for helping people? Do you have excellent communication and customer service skills? Do you want to work for one of the best employability providers in Scotland? Would you like to help someone with barriers to build the confidence and knowledge to manage their own finances? Then come and work for Enable Works.

Your role, as an Income Maximisation Officer, is to alleviate poverty, hardship and disadvantage by providing information, advice and advocacy on welfare benefits to those who have barriers to work. Enable Works are the leading specialist provider of employability services for people who have barriers to work. We believe that every person in Scotland has the right to work in a job that is high quality and well paid. Enable Works supports over 7000 people every year across 30 Local Authorities to learn skills for work. We partner with thousands of employers to create inclusive cultures and improve the diversity of Scotland's workforce.

We are incredibly proud of our smart, capable, and motivated colleagues across Scotland and following a period of significant growth we are looking to grow our team. Values are more important to us than qualifications or experience, so if you don’t think you meet every requirement that’s ok, we still want to hear from you.

Responsibilities

Your mandate is to provide income-optimisation advice and self-advocacy support to people with barriers to work.

Requirements

• The drive, energy and commitment to support people to maximise their income and resolve financial hardship
• Excellent numeracy and literacy skills
• Strong organisational skills and the ability to manage competing demands and deadlines
• Ability to manage your own time and diary effectively
• Strong customer care and problem solving skills
• Attention to detail, with the ability to work accurately and follow instructions
• Strong IT skills
• Confident, empathetic communicator, comfortable supporting people who may be distressed or facing difficult circumstances
• Ability to work well as part of a team and use your own initiative
• Comfortable working towards targets
• A full driving licence

Benefits

We offer a generous salary, excellent benefits, and opportunities to develop and grow in your role. We offer flexible working practices that promote a strong work/life balance so that when you are at work you can be the best version of you.

Our Vision

Our vision is that every disabled person in Scotland is able to access the support they need to find and sustain a high quality job that pays them well, and your drive and commitment to income maximisation will help them do this. You will recognise each client's individual circumstances and work with them to secure the income and support they are entitled to. Our culture is autonomous so that means we trust you to make the right decisions for your clients, therefore you need to manage your workload well and be accountable for your time. Attention to detail is important as it means you can work accurately and follow instructions, particularly given the technical nature of the benefits advice and advocacy.