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For Companies At a Glance
- Tasks: Manage a diverse portfolio of commercial clients and ensure excellent service.
- Company: Join a respected insurance brokerage with a friendly, collaborative environment.
- Benefits: Enjoy a year-end bonus, training support, and potential hybrid working options.
- Why this job: Be part of a growing team that values professional development and client satisfaction.
- Qualifications: 2+ years in commercial insurance and strong communication skills required.
- Other info: Opportunity for long-term growth and career progression.
Before applying for this role, please read the following information about this opportunity found below.
Location: Croydon
Salary: £30,000 – £35,000 DOE
Contract Type: Full-time, Permanent
About the client
My client are a long-established insurance brokerage based in the Croydon area. While they’ve retained their local, independent feel, they benefit from the scale, support, and resources of one of the UK’s most respected broking groups. The team, led by experienced professionals, manages a diverse and growing commercial book, primarily serving property owners but now expanding into more Commercial Combined business. My client offer a close-knit, friendly working environment where collaboration, professional development, and client service come first.
The Role
My client are looking for an experienced Senior Commercial Account Handler to join their busy and supportive team. This is an excellent opportunity for someone with 2+ years of commercial insurance experience, who enjoys variety, autonomy, and wants to be part of a business with real ambition. You’ll be managing a broad range of commercial clients, focusing on Property, Liability, CAR, PI, and Commercial Combined products. The clients are primarily SMEs, with premium levels typically ranging from £5,000 to £20,000 GWP.
Key Responsibilities
- Manage a portfolio of commercial clients across a variety of business sectors
- Handle all aspects of the client journey – including renewals, mid-term adjustments, and day-to-day servicing
- Work closely with our office manager and associate director to deliver a seamless client experience
- Liaise with insurers and underwriters to negotiate terms and secure best outcomes
- Use Acturis to process and manage policies
- Ensure all compliance and documentation standards are met
What We’re Looking For
- Ideally Minimum 2 years’ experience in a Commercial Account Handling role
- Solid knowledge of core commercial products including Property Owners, Liability, CAR, and PI
- Ability to work independently with strong attention to detail
- Confident communicator with excellent client service skills
- Experience using Acturis (preferred but not essential – training provided)
- Motivated, proactive and organised – someone who doesn’t need to be micromanaged
What We Offer
- Discretionary year-end bonus
- Full support for Cert CII training and development
- Onsite parking
- Future opportunity for hybrid working (currently office-based)
- Sociable team culture – regular lunches, supportive colleagues, and a collaborative atmosphere
- Long-term growth and career progression opportunities
Commercial Account Handler employer: enable Recruitment
Contact Detail:
enable Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler
✨Tip Number 1
Familiarise yourself with the key commercial insurance products mentioned in the job description, such as Property Owners, Liability, CAR, and PI. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in commercial account handling. Attend local events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
If you have experience using Acturis, be prepared to discuss specific examples of how you've used it in your previous roles. If not, consider familiarising yourself with the software through online tutorials or resources to show your willingness to learn.
✨Tip Number 4
Highlight your ability to work independently and manage a diverse portfolio of clients. Prepare examples from your past experiences where you successfully handled multiple tasks or projects without needing close supervision.
We think you need these skills to ace Commercial Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in commercial account handling, particularly focusing on your knowledge of core commercial products like Property Owners and Liability. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your 2+ years of experience and how it aligns with the responsibilities outlined in the job description. Be sure to express your motivation and proactive nature.
Highlight Relevant Skills: In your application, emphasise your strong attention to detail, client service skills, and ability to work independently. If you have experience with Acturis, mention it, but also express your willingness to learn if you haven't used it before.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in the insurance industry.
How to prepare for a job interview at enable Recruitment
✨Know Your Commercial Insurance Products
Make sure you brush up on your knowledge of core commercial products like Property Owners, Liability, CAR, and PI. Being able to discuss these confidently will show that you understand the role and can handle the diverse needs of clients.
✨Demonstrate Client Service Skills
Prepare examples from your past experience where you've provided excellent client service. This role is all about managing client relationships, so showcasing your communication skills and ability to handle client queries will be crucial.
✨Familiarise Yourself with Acturis
While experience with Acturis is preferred but not essential, having a basic understanding of how it works can set you apart. If you can demonstrate a willingness to learn and adapt, it will reflect positively on your application.
✨Show Your Proactive Nature
The company is looking for someone who is motivated and organised. Be ready to discuss how you manage your workload independently and provide examples of times when you've taken initiative in your previous roles.
