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For Companies At a Glance
- Tasks: Manage property operations and ensure a top-notch customer experience.
- Company: Fast-growing, purpose-led property business transforming vacant buildings into affordable homes.
- Benefits: Competitive salary, bonus opportunities, and a chance to make a social impact.
- Other info: Fast-paced environment with real growth potential and hands-on challenges.
- Why this job: Take ownership in a dynamic role that shapes the future of affordable housing.
- Qualifications: Strong operational skills and a knack for managing people and situations.
The predicted salary is between 50000 - 60000 £ per year.
London (office-based) £50,000 - £60,000 + bonus
The Business:
We’re working with a fast-growing, purpose-led property business transforming vacant buildings into affordable homes for young professionals, key workers and creatives. They operate a growing portfolio across London and the South East, combining strong commercial performance with a clear social impact mission.
The Role:
This is a hands-on operational role sitting at the centre of the business. You’ll own the day-to-day running of the customer and property operations function - ensuring properties stay full, operations run smoothly, and customers have a consistently strong experience. You’ll be expected to roll your sleeves up - from running viewings to handling complex situations and improving how things work across the board.
What You’ll Own:
- Drive and maintain high occupancy across the property portfolio
- Lead day-to-day customer and operational delivery
- Oversee viewings, onboarding and offboarding processes
- Own and track KPIs - occupancy, responsiveness, customer experience
- Act as the escalation point for complex or sensitive cases
- Identify inefficiencies and implement better processes and structure
- Work closely with leadership to scale operations as the business grows
What Success Looks Like:
- Properties consistently filled with the right customers
- Clear, structured and efficient operational processes
- Strong visibility and reporting on performance
- A well-run, accountable customer function
- Issues resolved quickly and professionally
What They’re Looking For:
- Strong commercial awareness - understands occupancy drives revenue
- Proven ability to run operations in a fast-paced environment
- Comfortable being hands-on and visible day-to-day
- Resilient and calm under pressure
- Strong interpersonal skills - able to manage people and situations effectively
- Highly organised, detail-focused and decisive
Nice to have:
- Experience in property, lettings or similar operational environments
- Experience using CRM or operational systems
Why This Role:
- Genuine ownership of a core business function
- High-growth environment with real momentum
- Opportunity to shape and improve operations
- Mix of commercial, operational and people-focused responsibility
This role suits someone who:
- Takes ownership without waiting
- Is comfortable dealing with real-world challenges
- Thrives in a hands-on, fast-moving environment
If you’re looking for a purely strategic or low-pressure role - this won’t be the right fit.
Please click "Apply" if interested.
Property Operations & Customer Manager in London employer: enable recruitment | B CorpTM
Contact Detail:
enable recruitment | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Operations & Customer Manager in London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've handled complex situations or improved processes. This will showcase your hands-on experience and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Property Operations & Customer Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the property sector shine through. We want to see that you’re genuinely excited about transforming spaces and making a difference in people’s lives.
Be Specific About Your Experience: Highlight your hands-on experience in operations and customer management. We love details, so share specific examples of how you've successfully managed properties or improved processes in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'high occupancy' and 'customer experience', to show us you understand what we’re looking for.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to maintain professionalism. Share a bit about yourself and why you’re a great fit for our team, but keep it relevant to the role and our mission.
How to prepare for a job interview at enable recruitment | B CorpTM
✨Know the Business Inside Out
Before your interview, dive deep into the company's mission and values. Understand how they transform vacant buildings into affordable homes and their impact on the community. This knowledge will not only impress but also help you align your answers with their goals.
✨Showcase Your Hands-On Experience
Since this role is all about being operationally involved, be ready to share specific examples from your past where you've successfully managed customer operations or improved processes. Highlight your ability to stay calm under pressure and how you've handled complex situations.
✨Demonstrate Your Commercial Awareness
Make sure to discuss how occupancy drives revenue in property management. Bring up any relevant metrics or KPIs you've worked with before, and explain how you can apply that knowledge to help maintain high occupancy rates in their portfolio.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company’s future. Inquire about their current challenges in property operations or how they measure success in customer experience. This shows you're not just looking for a job, but genuinely want to contribute to their mission.