At a Glance
- Tasks: Lead customer operations and enhance resident engagement in a mission-driven property business.
- Company: Fast-growing property company transforming vacant buildings into affordable homes.
- Benefits: Competitive salary, bonus, enhanced holiday, wellness initiatives, and team events.
- Other info: Join a people-first culture with excellent long-term progression opportunities.
- Why this job: Make a real impact on community living and customer experience in a dynamic environment.
- Qualifications: Strong operational leadership and a passion for customer experience.
The predicted salary is between 50000 - 60000 £ per year.
Working with a fast-growing, mission-led property business that's genuinely trying to do things differently within the housing space. They've built a strong reputation by transforming vacant buildings into affordable homes for young professionals, creatives and key workers across London and the South East. The business has grown organically, now managing 750+ homes, with a huge focus on customer experience, operational quality and community.
This role sits at the heart of the customer operation and would suit someone who combines:
- Strong operational leadership
- Commercial awareness
- Customer experience focus
- Community-building mindset
- Calmness under pressure
- Ability to thrive in a scaling environment
You'd be responsible for:
- Driving occupancy and conversion performance
- Managing the day-to-day customer operation
- Improving processes and service delivery
- Handling escalations and complex cases
- Building stronger resident engagement and belonging
- Owning key operational KPIs
- Improving the customer experience and being the customer champion
Ideal backgrounds could include:
- Property
- Hospitality
- Build-to-rent
- Membership/community businesses
- Customer operations
- Resident experience
- High-growth operational environments
The business offers a strong culture, long-term progression and a genuinely people-first environment alongside benefits including bonus, enhanced holiday, paid sabbatical, wellness initiatives and regular team events.
Drop me a message if you'd like more information or a confidential conversation.
Head of Customer (Property) in London employer: enable recruitment | B CorpTM
Join a fast-growing, mission-led property business in London that is dedicated to transforming vacant buildings into affordable homes for young professionals and key workers. With a strong focus on customer experience and community-building, this company fosters a supportive work culture that prioritises employee growth through long-term progression opportunities, wellness initiatives, and regular team events, making it an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
enable recruitment | B CorpTM Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer (Property) in London
✨Tip Number 1
Network like a pro! Reach out to people in the property and customer experience sectors. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your operational leadership and customer experience focus. Share specific examples of how you've improved processes or built community engagement in previous roles.
✨Tip Number 3
Prepare for interviews by researching the company’s mission and values. Understand their approach to transforming vacant buildings into homes. This will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it shows you’re proactive and really keen on joining our mission-led team.
We think you need these skills to ace Head of Customer (Property) in London
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can champion the customer journey and make a real difference in our community.
Highlight Relevant Experience:Make sure to showcase any relevant experience you have in property, hospitality, or customer operations. We’re looking for someone who understands the ins and outs of these environments, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, we’re busy too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s make it happen!
How to prepare for a job interview at enable recruitment | B CorpTM
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand how they transform vacant buildings into affordable homes and their focus on customer experience. This knowledge will help you connect your own experiences to their goals.
✨Showcase Your Customer-Centric Mindset
Prepare examples that highlight your commitment to customer experience. Think about times you've improved processes or handled complex cases. Be ready to discuss how you can champion the customer journey in this role.
✨Demonstrate Operational Leadership
Since this role requires strong operational leadership, come prepared with specific instances where you've successfully managed teams or projects. Highlight your ability to thrive under pressure and drive performance, especially in high-growth environments.
✨Engage with Community-Building Ideas
This company values community engagement, so think about how you've fostered a sense of belonging in previous roles. Share innovative ideas on how to enhance resident engagement and improve the overall customer experience.
