At a Glance
- Tasks: Support law firms by building relationships and ensuring they maximise software value.
- Company: Established software business with a strong reputation in customer support.
- Benefits: Competitive salary, hybrid working, generous holiday, and private health insurance.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on client success and satisfaction.
- Qualifications: Experience in law firms, strong relationship-building skills, and confidence in training.
The predicted salary is between 38250 - 46750 £ per year.
Do you have experience working in a law firm and love building relationships? This is a fantastic opportunity to join an established software business supporting law firms across the UK.
As a Customer Success Consultant, you'll take ownership of a portfolio of clients, working closely with them throughout their journey to understand their business, overcome challenges and ensure they're getting maximum value from their software. This is a highly varied role combining customer success, training, business analysis and commercial account development. You'll act as a trusted advisor to your clients whilst also feeding valuable insights back into the wider business to help shape products and improve the customer experience.
Our client is a well-established provider of specialist business management software, helping professional services organisations streamline their operations and work more effectively. With decades of experience in their sector, they've built a strong reputation for combining market-leading technology with outstanding customer support. Their software is trusted by organisations across the UK, and their Client Success team plays a vital role in ensuring customers successfully adopt the platform and continue to see long-term value from their investment.
- Conducting detailed analysis of client requirements and identifying how the software can support their goals
- Proactively checking in with customers through remote meetings, training plans and regular engagement
- Delivering training and helping clients build the confidence to get the most from the software
- Identifying opportunities for clients to access additional products and services that support their needs
- Building strong, trusted relationships with key stakeholders
- Acting as the Voice of the Customer across Product, Sales and Marketing
- Helping identify opportunities to improve the user experience, product functionality and client engagement
- Explaining complex software solutions and workarounds in a clear and concise way
- Travelling to client sites to deliver onsite training when required
Strong relationship-building and stakeholder management skills are essential, along with confidence delivering training sessions, both remotely and onsite. A strong knowledge of Microsoft Word, Excel and Outlook is required, as well as the ability to quickly learn and understand complex software systems. A full UK driving licence and access to a car, along with a willingness to travel when required, are also necessary.
Competitive basic salary, hybrid working, 25 days holiday + bank holidays, 8% employer pension contribution, private health insurance, including optical and dental cover, life insurance, employee assistance programme, free light lunch and snacks when in the office, and the opportunity to develop experience across Customer Success, training, business analysis and commercial account development.
Hit apply or contact Geo directly for a confidential chat!
Locations
Pensions Executive in Bath, Somerset employer: enable recruitment | B CorpTM
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Contact Details:
enable recruitment | B CorpTM Recruitment Team
