At a Glance
- Tasks: Manage client relationships and ensure they maximise value from our software.
- Company: Established software provider supporting law firms across the UK.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and private health insurance.
- Other info: Opportunity for career growth in a dynamic tech environment.
- Why this job: Join a supportive team and make a real impact in customer success.
- Qualifications: Experience in a law firm and strong relationship-building skills required.
The predicted salary is between 35000 - 35000 £ per year.
- Customer Success Consultant
- Bath or Leeds | Hybrid Working
- 35k + 4k Car Allowance + Excellent Benefits
The Opportunity
Do you have experience working in a law firm and love building relationships?
This is a fantastic opportunity to join an established software business supporting law firms across the UK.
As a Customer Success Consultant, you'll take ownership of a portfolio of clients, working closely with them throughout their journey to understand their business, overcome challenges and ensure they're getting maximum value from their software.
This is a highly varied role combining customer success, training, business analysis and commercial account development.
You'll act as a trusted advisor to your clients whilst also feeding valuable insights back into the wider business to help shape products and improve the customer experience.
If you're a proactive, relationship-focused professional who enjoys solving problems and working with customers to achieve their goals, this could be a great next step.
The Company
Our client is a well-established provider of specialist business management software, helping professional services organisations streamline their operations and work more effectively.
With decades of experience in their sector, they've built a strong reputation for combining market-leading technology with outstanding customer support.
Their software is trusted by organisations across the UK, and their Client Success team plays a vital role in ensuring customers successfully adopt the platform and continue to see long-term value from their investment.
- What You'll Be Doing
- Managing a portfolio of clients and acting as a key point of contact throughout their customer journey
- Developing a deep understanding of each client's business, structure, processes and objectives
- Conducting detailed analysis of client requirements and identifying how the software can support their goals
- Proactively checking in with customers through remote meetings, training plans and regular engagement
- Delivering training and helping clients build the confidence to get the most from the software
- Identifying opportunities for clients to access additional products and services that support their needs
- Building strong, trusted relationships with key stakeholders
- Gathering and communicating client feedback to internal teams
- Acting as the Voice of the Customer across Product, Sales and Marketing
- Helping identify opportunities to improve the user experience, product functionality and client engagement
- Explaining complex software solutions and workarounds in a clear and concise way
- Managing multiple client relationships and priorities in a fast-paced environment
- Travelling to client sites to deliver onsite training when required
- What You'll Need To Apply
- Previous experience working in a law firm, in any role, for 1+ years
- Strong relationship-building and stakeholder management skills
- Excellent written and verbal communication skills
- The ability to explain complex concepts in a simple and engaging way
- Strong analytical and problem-solving abilities
- Confidence delivering training sessions, both remotely and onsite
- Strong knowledge of Microsoft Word, Excel and Outlook
- The ability to quickly learn and understand complex software systems
- A full UK driving licence and access to a car
- Willingness to travel when required
- What's In It For You
- Competitive basic salary
- Hybrid workin
- 25 days holiday + bank holidays
- 8% employer pension contribution
- Private health insurance, including optical and dental cover
- Life insurance
- Employee Assistance Programme
- Perkbox membership
- Free light lunch and snacks when in the office
- The opportunity to develop experience across Customer Success, training, business analysis and commercial account development
- Join an experienced and supportive Client Success team
- Work for a well-established technology business with a strong reputation in its market
What Next?
Hit apply or contact Geo directly for a confidential chat!
Customer Success Executive in Taunton employer: enable recruitment | B Corp™
Join a leading Tech for Good company in Bristol, where your work will directly contribute to enhancing social impact through meaningful sales initiatives. We pride ourselves on a vibrant work culture that fosters collaboration and innovation, offering employees ample growth opportunities, competitive salaries, and unique benefits such as paid volunteering days. Be part of a mission-driven team that values your contributions and supports your professional development.
Contact Details:
enable recruitment | B Corp™ Recruitment Team
