At a Glance
- Tasks: Lead customer operations and enhance resident engagement in a mission-driven property business.
- Company: Fast-growing property company transforming vacant buildings into affordable homes.
- Benefits: Competitive salary, bonuses, enhanced holiday, wellness initiatives, and team events.
- Other info: Join a people-first culture with excellent long-term progression opportunities.
- Why this job: Make a real impact on community living while driving customer experience.
- Qualifications: Strong operational leadership and a passion for customer experience.
The predicted salary is between 50000 - 60000 £ per year.
Working with a fast-growing, mission-led property business that’s genuinely trying to do things differently within the housing space. They’ve built a strong reputation by transforming vacant buildings into affordable homes for young professionals, creatives and key workers across London and the South East. The business has grown organically, now managing 750+ homes, with a huge focus on customer experience, operational quality and community.
This role sits at the heart of the customer operation and would suit someone who combines:
- Strong operational leadership
- Commercial awareness
- Customer experience focus
- Community-building mindset
- Calmness under pressure
- Ability to thrive in a scaling environment
You’d be responsible for:
- Driving occupancy and conversion performance
- Managing the day-to-day customer operation
- Improving processes and service delivery
- Handling escalations and complex cases
- Building stronger resident engagement and belonging
- Owning key operational KPIs
- Improving the customer experience and being the customer champion
Ideal backgrounds could include:
- Property
- Hospitality
- Build-to-rent
- Membership/community businesses
- Customer operations
- Resident experience
- High-growth operational environments
The business offers a strong culture, long-term progression and a genuinely people-first environment alongside benefits including bonus, enhanced holiday, paid sabbatical, wellness initiatives and regular team events.
Head of Customer (Property) in Slough employer: enable recruitment | B Corp™
Join a fast-growing, mission-led property business in London that is dedicated to transforming vacant buildings into affordable homes for young professionals and key workers. With a strong focus on customer experience and community-building, the company fosters a people-first culture that prioritises employee growth through long-term progression opportunities, wellness initiatives, and regular team events, making it an excellent employer for those looking to make a meaningful impact in the housing sector.
Contact Details:
enable recruitment | B Corp™ Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer (Property) in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the property and customer experience sectors. Attend events, join online forums, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company’s mission and values. Since this role is all about community and customer experience, think of examples from your past that showcase your operational leadership and how you’ve improved customer journeys.
✨Tip Number 3
Showcase your calmness under pressure! In your conversations, share stories where you’ve successfully handled escalations or complex cases. This will demonstrate your ability to thrive in a scaling environment, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission-led team.
We think you need these skills to ace Head of Customer (Property) in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Customer. Highlight your experience in customer operations and any relevant achievements that showcase your ability to drive occupancy and improve processes.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about transforming the housing space and how your community-building mindset aligns with our mission. Keep it engaging and personal!
Showcase Your Leadership Skills:We want to see how you’ve led teams in high-growth environments. Share specific examples of how you've managed customer operations and improved service delivery, especially under pressure.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at enable recruitment | B Corp™
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand how they transform vacant buildings into affordable homes and their focus on customer experience. This knowledge will help you connect your own experiences to their goals.
✨Showcase Your Customer-Centric Mindset
Prepare examples that highlight your commitment to customer experience. Think about times you've improved processes or handled complex cases. Be ready to discuss how you can champion the customer journey in this role.
✨Demonstrate Operational Leadership
Since this role requires strong operational leadership, come prepared with specific instances where you've successfully managed teams or projects. Highlight your ability to thrive under pressure and drive performance, especially in a scaling environment.
✨Engage with Community-Building Ideas
Given the emphasis on community engagement, think of innovative ways to build resident belonging. Share your thoughts on fostering a sense of community and how you’ve done this in previous roles, whether in property, hospitality, or other relevant fields.
