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- Tasks: Manage day-to-day property operations and ensure a great customer experience.
- Company: Fast-growing, purpose-led property business transforming vacant buildings into affordable homes.
- Benefits: Opportunity for genuine ownership and growth in a dynamic environment.
- Other info: Hands-on role with a mix of operational and people-focused responsibilities.
- Why this job: Make a real impact by shaping operations and helping young professionals find homes.
- Qualifications: Strong commercial awareness and ability to thrive in fast-paced environments.
The predicted salary is between 40000 - 50000 £ per year.
We’re working with a fast-growing, purpose-led property business transforming vacant buildings into affordable homes for young professionals, key workers and creatives. They operate a growing portfolio across London and the South East, combining strong commercial performance with a clear social impact mission. This is a hands-on operational role sitting at the centre of the business.
You’ll own the day-to-day running of the customer and property operations function - ensuring properties stay full, operations run smoothly, and customers have a consistently strong experience. You’ll be expected to roll your sleeves up - from running viewings to handling complex situations and improving how things work across the board.
The Role: Hands-on operational role at the centre of the business.
What You’ll Own:
- Drive and maintain high occupancy across the property portfolio
- Lead day-to-day customer and operational delivery
- Oversee viewings, onboarding and offboarding processes
- Own and track KPIs - occupancy, responsiveness, customer experience
- Act as the escalation point for complex or sensitive cases
- Identify inefficiencies and implement better processes and structure
- Work closely with leadership to scale operations as the business grows
What Success Looks Like:
- Properties consistently filled with the right customers
- Clear, structured and efficient operational processes
- Strong visibility and reporting on performance
- A well-run, accountable customer function
- Issues resolved quickly and professionally
What They’re Looking For:
- Strong commercial awareness - understands occupancy drives revenue
- Proven ability to run operations in a fast-paced environment
- Comfortable being hands-on and visible day-to-day
- Resilient and calm under pressure
- Strong interpersonal skills - able to manage people and situations effectively
- Highly organised, detail-focused and decisive
Nice to have:
- Experience in property, lettings or similar operational environments
- Experience using CRM or operational systems
Why This Role:
- Genuine ownership of a core business function
- High-growth environment with real momentum
- Opportunity to shape and improve operations
- Mix of commercial, operational and people-focused responsibility
This role suits someone who:
- Takes ownership without waiting
- Is comfortable dealing with real-world challenges
- Thrives in a hands-on, fast-moving environment
If you’re looking for a purely strategic or low-pressure role - this won’t be the right fit.
Property Operations & Customer Manager employer: enable recruitment | B Corp™
Contact Detail:
enable recruitment | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Operations & Customer Manager
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to property operations and customer management. Think about how your past experiences align with their needs and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Property Operations & Customer Manager
Some tips for your application 🫡
Show Your Passion for Property: When writing your application, let your enthusiasm for the property sector shine through. We want to see that you understand the impact of transforming spaces into homes and how that aligns with our mission.
Be Hands-On in Your Approach: Since this role is all about being operationally involved, make sure to highlight any hands-on experience you've had. We love candidates who can roll up their sleeves and tackle challenges head-on, so share those stories!
Demonstrate Your Organisational Skills: We’re looking for someone who’s highly organised and detail-focused. In your application, give examples of how you've managed multiple tasks or projects effectively, especially in fast-paced environments.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at enable recruitment | B Corp™
✨Know the Company Inside Out
Before your interview, dive deep into the company’s mission and values. Understand how they transform vacant buildings into affordable homes and their impact on the community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Hands-On Experience
Since this role is all about being hands-on, prepare examples from your past where you’ve successfully managed operations or customer experiences. Highlight specific situations where you rolled up your sleeves to solve problems or improve processes.
✨Demonstrate Your Commercial Awareness
Be ready to discuss how occupancy drives revenue in property management. Think of ways you can contribute to maintaining high occupancy rates and improving customer satisfaction. This shows you understand the business side of things, which is crucial for this role.
✨Prepare for Real-World Scenarios
Expect to be asked about how you would handle complex or sensitive situations. Prepare a few scenarios where you had to manage difficult customers or resolve operational issues. This will demonstrate your resilience and calmness under pressure, key traits for this position.