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- Tasks: Lead a team to improve claims processes and enhance customer experience.
- Company: Join a modern insurance business focused on transparency and efficiency.
- Benefits: Competitive salary, bonus, and opportunities for professional growth.
- Other info: Hybrid working model with clear progression as the function expands.
- Why this job: Make a real impact by shaping operational excellence in claims management.
- Qualifications: Strong leadership and process improvement experience in the insurance sector.
The predicted salary is between 50000 - 60000 £ per year.
Bristol (Hybrid - minimum 2 days onsite)
Permanent | 35 hours per week
Salary | £50,000 - £60,000 + bonus
Most claims roles talk about process. This one is about improving it. We’re partnering with a fast growing, modern insurance business that’s built its reputation on doing claims differently - faster, fairer, and with far more transparency than most. No legacy drag. No “that’s how it’s always been done.” Just a clear focus on high-quality outcomes, strong customer experience, and real ownership. They now need someone to step in and raise the bar operationally.
You’ll own the day-to-day, but more importantly, you’ll step back, spot what’s not working, and fix it properly.
What you’ll be doing:
- Leading the team
- Manage, coach, and develop a team of Claims Handlers (5 in the team currently)
- Set clear expectations aligned to SLAs, quality, and customer outcomes
- Run 1:1s, performance reviews, and ongoing coaching
- Identify training needs and upskill the team
- Build a culture of accountability, ownership, and strong customer focus
Owning operational delivery
- Take ownership of claims SLAs - turnaround, backlog, resolution quality
- Track performance across daily, weekly, and monthly KPIs
- Manage workload distribution to ensure efficiency and fairness
- Act as escalation point for complex, high-value, or sensitive claims and complaints
- Identify risks early and take corrective action
Improving how things run
- Review claims processes to identify inefficiencies and bottlenecks
- Lead process improvements to enhance speed, quality, and customer experience
- Drive consistent ways of working across the team
- Support implementation of new systems, tools, and operational changes
- Use frontline feedback to continuously improve operations
Quality, risk & compliance
- Ensure all activity meets internal policies, regulatory requirements, and best practice
- Oversee QA outputs and address recurring issues
- Support complaint handling and root cause analysis
- Maintain strong audit trails and control standards
Stakeholder & reporting
- Work closely with senior leadership on performance, capacity, and risks
- Collaborate with internal teams (underwriting, partnerships, technical delivery)
- Produce MI on SLAs, productivity, and improvement activity
- Represent the team in operational forums and change initiatives
What you’ll bring:
- Strong leadership experience within Insurance environment
- Proven ability to improve processes, performance, and team output
- Experience managing SLAs, KPIs, and operational delivery
- Confident decision-maker - able to balance speed, quality, and customer outcomes
- Strong communication skills - able to influence and coach
- Analytical mindset with attention to detail
- Comfortable working with claims systems, MI, and Microsoft Office
Experience required:
- Proven experience in the insurance sector, ideally within claims or a regulated operations environment
- Previous experience leading or supervising teams
- Track record of improving operational performance and service delivery
- Insurance or financial services background preferred
Why this role:
- Real ownership of an operational function
- Opportunity to shape and improve how the team works
- Direct impact on customer outcomes and business performance
- Clear progression as the function grows
If interested, please click "APPLY" or get in contact directly.
Claims Operations Manager in Newport employer: enable recruitment | B Corp™
Contact Detail:
enable recruitment | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the insurance sector, especially those who work in claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational delivery and process improvement. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and improved performance in past roles. Highlight specific examples where you’ve made a real impact on customer outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Operations Manager in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Claims Operations Manager role. Highlight your leadership experience and any process improvement initiatives you've led in the insurance sector. We want to see how you can raise the bar operationally!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving claims processes and how your skills align with our focus on high-quality outcomes and customer experience. Let us know what makes you the perfect fit!
Showcase Your Achievements: When detailing your experience, don’t just list responsibilities—show us your achievements! Use metrics where possible to demonstrate how you've improved performance or efficiency in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at enable recruitment | B Corp™
✨Know Your Claims Inside Out
Make sure you brush up on the latest trends and challenges in the insurance claims sector. Understand the specific processes and SLAs that the company uses, and be ready to discuss how you can improve them. This shows you're not just familiar with the role but also genuinely interested in making a difference.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve coached team members, managed performance reviews, or built a culture of accountability. Be ready to explain your approach to developing talent and driving high performance.
✨Be Ready to Discuss Process Improvements
Since this role is all about improving operations, come prepared with ideas on how to enhance efficiency and customer experience. Think about specific bottlenecks you've encountered in previous roles and how you addressed them. This will demonstrate your analytical mindset and proactive approach.
✨Engage with Stakeholders
Understand the importance of collaboration in this role. Be prepared to talk about how you've worked with different teams in the past, such as underwriting or technical delivery. Highlight your communication skills and how you’ve influenced others to achieve common goals.