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- Tasks: Manage day-to-day property operations and ensure a top-notch customer experience.
- Company: Fast-growing, purpose-led property business transforming vacant buildings into affordable homes.
- Benefits: Competitive salary, bonus opportunities, and a chance to make a social impact.
- Why this job: Own a core function in a high-growth environment and shape operational success.
- Qualifications: Strong commercial awareness and proven operational management skills.
- Other info: Ideal for those who thrive in fast-paced, hands-on roles.
The predicted salary is between 50000 - 60000 £ per year.
We’re working with a fast-growing, purpose-led property business transforming vacant buildings into affordable homes for young professionals, key workers and creatives. They operate a growing portfolio across London and the South East, combining strong commercial performance with a clear social impact mission.
This is a hands-on operational role sitting at the centre of the business. You’ll own the day-to-day running of the customer and property operations function - ensuring properties stay full, operations run smoothly, and customers have a consistently strong experience. You’ll be expected to roll your sleeves up - from running viewings to handling complex situations and improving how things work across the board.
What You’ll Own:
- Drive and maintain high occupancy across the property portfolio
- Lead day-to-day customer and operational delivery
- Oversee viewings, onboarding and offboarding processes
- Own and track KPIs - occupancy, responsiveness, customer experience
- Act as the escalation point for complex or sensitive cases
- Identify inefficiencies and implement better processes and structure
- Work closely with leadership to scale operations as the business grows
What Success Looks Like:
- Properties consistently filled with the right customers
- Clear, structured and efficient operational processes
- Strong visibility and reporting on performance
- A well-run, accountable customer function
- Issues resolved quickly and professionally
What They’re Looking For:
- Strong commercial awareness - understands occupancy drives revenue
- Proven ability to run operations in a fast-paced environment
- Comfortable being hands-on and visible day-to-day
- Resilient and calm under pressure
- Strong interpersonal skills - able to manage people and situations effectively
- Highly organised, detail-focused and decisive
Nice to have:
- Experience in property, lettings or similar operational environments
- Experience using CRM or operational systems
Why This Role:
- Genuine ownership of a core business function
- High-growth environment with real momentum
- Opportunity to shape and improve operations
- Mix of commercial, operational and people-focused responsibility
This role suits someone who:
- Takes ownership without waiting
- Is comfortable dealing with real-world challenges
- Thrives in a hands-on, fast-moving environment
If you’re looking for a purely strategic or low-pressure role - this won’t be the right fit.
Property Operations & Customer Manager in London employer: enable recruitment | B Corp™
Contact Detail:
enable recruitment | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Operations & Customer Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the property industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand their approach to transforming vacant buildings and be ready to discuss how your skills can contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Property Operations & Customer Manager role. Highlight your hands-on experience and how you’ve tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Property Operations & Customer Manager in London
Some tips for your application 🫡
Show Your Passion for Property: When writing your application, let your enthusiasm for the property sector shine through. We want to see that you’re not just looking for any job, but that you genuinely care about transforming spaces into homes for people.
Highlight Your Hands-On Experience: Make sure to emphasise any hands-on experience you have in operations or customer management. We love candidates who are ready to roll up their sleeves and tackle challenges head-on, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at enable recruitment | B Corp™
✨Know the Business Inside Out
Before your interview, dive deep into the company's mission and values. Understand how they transform vacant buildings into affordable homes and their impact on the community. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in their work.
✨Showcase Your Hands-On Experience
Since this role is all about being hands-on, prepare examples from your past where you've successfully managed operations or customer experiences. Highlight specific situations where you rolled up your sleeves to solve problems or improve processes, as this will demonstrate your suitability for the fast-paced environment.
✨Demonstrate Strong Interpersonal Skills
Be ready to discuss how you've effectively managed people and complex situations in previous roles. Use real-life examples to illustrate your resilience and calmness under pressure, as these traits are crucial for handling sensitive cases and ensuring a strong customer experience.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview that reflect your understanding of the role and the company. Inquire about their current challenges in maintaining high occupancy or how they measure success in customer operations. This shows that you're not just interested in the job, but also in contributing to their growth.