At a Glance
- Tasks: Drive occupancy, manage customer operations, and improve service delivery.
- Company: A mission-led property business transforming vacant buildings into affordable homes.
- Benefits: Offers a bonus, enhanced holiday, paid sabbatical, and wellness initiatives.
- Other info: The role is office-based in London with a salary of £50,000-£60,000.
- Why this job: Join a fast-growing company focused on customer experience and community-building.
- Qualifications: Experience in property, hospitality, or high-growth operational environments is essential.
The predicted salary is between 50000 - 60000 £ per year.
Working with a fast-growing, mission-led property business that’s genuinely trying to do things differently within the housing space. They’ve built a strong reputation by transforming vacant buildings into affordable homes for young professionals, creatives and key workers across London and the South East. The business has grown organically, now managing 750+ homes, with a huge focus on customer experience, operational quality and community.
This role sits at the heart of the customer operation and would suit someone who combines:
- Strong leadership
- Commercial awareness
- Customer experience focus
- Community-building mindset
- Calmness under pressure
- Ability to thrive in a scaling environment
You’d be responsible for:
- Driving occupancy and conversion performance
- Managing the day-to-day customer operation
- Improving processes and service delivery
- Handling escalations and complex cases
- Building stronger resident engagement and belonging
- Owning key operational KPIs
- Improving the customer experience and being the customer champion
Ideal backgrounds could include:
- Property
- Hospitality
- Build-to-rent
- Membership/community businesses
- Customer operations
- Resident experience
- High-growth operational environments
- Being the champion of the customer journey (a must)
The business offers a strong culture, long-term progression and a genuinely people-first environment alongside benefits including bonus, enhanced holiday, paid sabbatical, wellness initiatives and regular team events.
Drop me a message if you’d like more information or a confidential conversation.
Head of Property (Customer Focus) in London employer: enable recruitment | B Corp™
This London-based property business is dedicated to creating affordable homes for young professionals and key workers. They promote a people-first culture with benefits like paid sabbaticals and regular team events. The team is committed to enhancing customer experience and operational quality.
Contact Details:
enable recruitment | B Corp™ Recruitment Team
