At a Glance
- Tasks: Lead customer operations and enhance resident engagement in a mission-driven property business.
- Company: Fast-growing property company transforming vacant buildings into affordable homes.
- Benefits: Competitive salary, bonuses, enhanced holiday, wellness initiatives, and team events.
- Other info: Join a people-first culture with excellent long-term progression opportunities.
- Why this job: Make a real impact on community living while driving customer experience.
- Qualifications: Strong operational leadership and a passion for customer experience.
The predicted salary is between 50000 - 60000 £ per year.
Working with a fast-growing, mission-led property business that’s genuinely trying to do things differently within the housing space. They’ve built a strong reputation by transforming vacant buildings into affordable homes for young professionals, creatives and key workers across London and the South East. The business has grown organically, now managing 750+ homes, with a huge focus on customer experience, operational quality and community.
This role sits at the heart of the customer operation and would suit someone who combines:
- Strong operational leadership
- Commercial awareness
- Customer experience focus
- Community-building mindset
- Calmness under pressure
- Ability to thrive in a scaling environment
You’d be responsible for:
- Driving occupancy and conversion performance
- Managing the day-to-day customer operation
- Improving processes and service delivery
- Handling escalations and complex cases
- Building stronger resident engagement and belonging
- Owning key operational KPIs
- Improving the customer experience and being the customer champion
Ideal backgrounds could include:
- Property
- Hospitality
- Build-to-rent
- Membership/community businesses
- Customer operations
- Resident experience
- High-growth operational environments
The business offers a strong culture, long-term progression and a genuinely people-first environment alongside benefits including bonus, enhanced holiday, paid sabbatical, wellness initiatives and regular team events.
Head of Customer (Property) in London employer: enable recruitment | B Corp™
Join a fast-growing, mission-led property business in London that is dedicated to transforming vacant buildings into affordable homes for young professionals and key workers. With a strong focus on customer experience and community engagement, the company fosters a supportive work culture that prioritises employee growth through long-term progression opportunities, wellness initiatives, and regular team events, making it an excellent employer for those looking to make a meaningful impact in the housing sector.
Contact Details:
enable recruitment | B Corp™ Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer (Property) in London
✨Tip Number 1
Network like a pro! Reach out to people in the property and customer experience sectors. Attend events, join online forums, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company’s mission and values. Since they’re all about transforming communities, think of examples from your past that showcase your operational leadership and customer focus. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in property or customer operations makes you the perfect candidate. Highlight your calmness under pressure and ability to thrive in scaling environments. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged. Let’s get you that dream job in customer operations!
We think you need these skills to ace Head of Customer (Property) in London
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us see your enthusiasm for customer experience shine through. Share specific examples of how you've improved customer journeys in previous roles, especially in property or hospitality.
Highlight Your Operational Leadership Skills:We want to know about your experience in managing operations. Be sure to detail any leadership roles you've held and how you’ve driven performance and improved processes in a fast-paced environment.
Demonstrate Community-Building Mindset:Since community is key to our mission, include any relevant experiences where you've fostered engagement and belonging among residents or customers. This will show us that you understand the importance of community in our business.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at enable recruitment | B Corp™
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand how they transform vacant buildings into affordable homes and their focus on customer experience. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Operational Leadership
Be ready to discuss your previous experiences in operational leadership. Prepare specific examples where you've driven performance or improved processes. Highlight your calmness under pressure and how you've thrived in scaling environments, as these are key for the role.
✨Emphasise Customer Experience
Since this role is all about being the customer champion, come prepared with stories that demonstrate your commitment to enhancing customer experiences. Discuss how you've handled escalations and complex cases in the past, showcasing your problem-solving skills.
✨Engage with Community-Building Examples
Think of instances where you've successfully built community engagement in your previous roles. Whether it’s through events, feedback loops, or resident engagement strategies, share these experiences to illustrate your community-building mindset.
