At a Glance
- Tasks: Lead a customer-facing team and enhance the tenant experience in a growing property business.
- Company: Dynamic property company transforming buildings into affordable, community-led homes.
- Benefits: Competitive salary, performance bonus, generous holiday, and unique perks like a sabbatical.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping customer experiences and building vibrant communities.
- Qualifications: Experience managing teams, strong commercial skills, and a data-driven mindset.
The predicted salary is between 42750 - 52250 £ per year.
We’re hiring a Customer Manager for our client, a profitable and growing property business transforming buildings into affordable, community-led homes. They currently manage more than 1,000 tenants across 150 properties, and this role will sit at the heart of the customer operation—leading the team, improving performance and ensuring a consistently high-quality experience from first enquiry through to move-out. This is not a traditional lettings role. They're looking beyond transactional property backgrounds for someone who understands how to lead customer-facing teams, manage a commercial pipeline and build smarter, more scalable processes.
The opportunity
- Leading, coaching and holding a customer-facing team accountable
- Driving occupancy and maintaining a strong pipeline of applicants
- Monitoring viewings, conversion rates and hard-to-fill spaces
- Owning customer onboarding, offboarding and communications
- Using KPIs, reporting and customer feedback to improve performance
- Improving CRM workflows and operational processes
- Acting as the escalation point for complex or sensitive customer situations
- Building positive, well-managed communities across the portfolio
Success will be measured through occupancy, response times, customer satisfaction, team performance and the quality of the overall customer journey.
What we’re looking for
- Direct experience managing and coaching a customer-facing team
- Strong commercial and pipeline-management capability
- A data-led approach to KPIs, conversion and performance
- Hands-on experience using CRM systems; HubSpot would be advantageous
- Experience improving workflows and operational processes
- Confidence handling escalations and difficult conversations
- A calm, practical and solutions-focused leadership style
- Experience within a high-volume customer environment
- Property experience is useful, but it is not essential. Strong candidates could come from hospitality, co-living, build-to-rent, flexible workspace, membership businesses, customer operations or other service-led environments.
The package
- £50,000–£55,000 salary
- Up to £10,000 discretionary performance bonus
- 25 days’ holiday plus your birthday off
- Additional holiday linked to service
- One-month paid sabbatical after five years
- Workplace Nursery Benefit
- Paid for membership
- Weekly yoga and regular events
- Pension contributions and team activities
This is a strong opportunity for a commercially minded customer leader who wants real ownership, visible impact and the chance to shape how a growing business operates. Interested? Apply directly or message me for a confidential conversation.
Customer Manager (Property) in London employer: enable recruitment | B Corp™
Join a leading Tech for Good company in Bristol, where your work will directly contribute to enhancing social impact through meaningful sales initiatives. We pride ourselves on a vibrant work culture that fosters collaboration and innovation, offering employees ample growth opportunities, competitive salaries, and unique benefits such as paid volunteering days. Be part of a mission-driven team that values your contributions and supports your professional development.
Contact Details:
enable recruitment | B Corp™ Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Manager (Property) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at enable recruitment | B Corp™. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like enable recruitment | B Corp™ before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Manager (Property) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to enable recruitment | B Corp™:Your cover letter is your chance to shine! Tell us why you want to work at enable recruitment | B Corp™ specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at enable recruitment | B Corp™!
How to prepare for a job interview at enable recruitment | B Corp™
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
