At a Glance
- Tasks: Lead customer operations and enhance resident engagement in a mission-driven property business.
- Company: Fast-growing property company transforming vacant buildings into affordable homes.
- Benefits: Bonus, enhanced holiday, paid sabbatical, wellness initiatives, and team events.
- Other info: Join a people-first culture with excellent long-term progression opportunities.
- Why this job: Make a real difference in the housing space while championing customer experience.
- Qualifications: Strong leadership skills and a passion for community-building.
The predicted salary is between 40000 - 50000 £ per year.
Working with a fast-growing, mission-led property business that’s genuinely trying to do things differently within the housing space.
They’ve built a strong reputation by transforming vacant buildings into affordable homes for young professionals, creatives and key workers across London and the South East.
The business has grown organically, now managing 750+ homes, with a huge focus on customer experience, operational quality and community.
- This role sits at the heart of the customer operation and would suit someone who combines:
- Strong leadership
- Customer experience focus
- Community-building mindset
- Calmness under pressure
- Ability to thrive in a scaling environment
You’d be responsible for
- Driving occupancy and conversion performance
- Managing the day-to-day customer operation
- Improving processes and service delivery
- Handling escalations and complex cases
- Building stronger resident engagement and belonging
- Owning key operational KPIs
- Improve the customer experience and be the customer champion
Ideal backgrounds could include
- Property
- Hospitality
- Build-to-rent
- Membership/community businesses
- Customer operations
- High-growth operational environments
- Been the champion of the customer journey (a must).
The business offers a strong culture, long-term progression and a genuinely people-first environment alongside benefits including bonus, enhanced holiday, paid sabbatical, wellness initiatives and regular team events.
#J-18808-Ljbffr
Head of Property (Customer Focus) employer: enable recruitment | B Corp™
Join a leading Tech for Good company in Bristol, where your work will directly contribute to enhancing social impact through meaningful sales initiatives. We pride ourselves on a vibrant work culture that fosters collaboration and innovation, offering employees ample growth opportunities, competitive salaries, and unique benefits such as paid volunteering days. Be part of a mission-driven team that values your contributions and supports your professional development.
Contact Details:
enable recruitment | B Corp™ Recruitment Team
