At a Glance
- Tasks: Lead customer operations and enhance resident engagement in a mission-driven property business.
- Company: Fast-growing property company transforming vacant buildings into affordable homes.
- Benefits: Competitive salary, bonuses, enhanced holiday, wellness initiatives, and paid sabbaticals.
- Other info: Join a people-first culture with excellent long-term career progression.
- Why this job: Make a real impact on community living while championing customer experience.
- Qualifications: Strong leadership skills and a passion for customer journey excellence.
The predicted salary is between 50000 - 60000 £ per year.
Working with a fast-growing, mission-led property business that’s genuinely trying to do things differently within the housing space. They’ve built a strong reputation by transforming vacant buildings into affordable homes for young professionals, creatives and key workers across London and the South East. The business has grown organically, now managing 750+ homes, with a huge focus on customer experience, operational quality and community.
This role sits at the heart of the customer operation and would suit someone who combines:
- Strong leadership
- Commercial awareness
- Customer experience focus
- Community-building mindset
- Calmness under pressure
- Ability to thrive in a scaling environment
You’d be responsible for:
- Driving occupancy and conversion performance
- Managing the day-to-day customer operation
- Improving processes and service delivery
- Handling escalations and complex cases
- Building stronger resident engagement and belonging
- Owning key operational KPIs
- Improving the customer experience and being the customer champion
Ideal backgrounds could include:
- Property
- Hospitality
- Build-to-rent
- Membership/community businesses
- Customer operations
- Resident experience
- High-growth operational environments
The business offers a strong culture, long-term progression and a genuinely people-first environment alongside benefits including bonus, enhanced holiday, paid sabbatical, wellness initiatives and regular team events.
Drop me a message if you’d like more information or a confidential conversation.
Head Of Property (Customer Focus) employer: enable recruitment | B Corp™
Join a fast-growing, mission-led property business in London that is dedicated to transforming vacant buildings into affordable homes for young professionals and key workers. With a strong focus on customer experience and community-building, the company fosters a people-first culture that prioritises employee growth through long-term progression opportunities, wellness initiatives, and regular team events, making it an excellent employer for those seeking meaningful and rewarding work.
Contact Details:
enable recruitment | B Corp™ Recruitment Team
