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- Tasks: Lead and improve claims operations, ensuring high-quality outcomes and team performance.
- Company: Join a fast-growing insurance business focused on transparency and customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with clear progression as the function expands.
- Why this job: Make a real impact by shaping operational processes and enhancing customer satisfaction.
- Qualifications: Strong leadership in insurance, process improvement, and team management skills required.
The predicted salary is between 50000 - 60000 £ per year.
Bristol (Hybrid - minimum 2 days onsite) Permanent | 35 hours per week
This role is about improving claims processes. We’re partnering with a fast-growing, modern insurance business that’s built its reputation on doing claims differently - faster, fairer, and with far more transparency than most.
We’re hiring a Claims Operations Manager to take full ownership of the function - leading delivery, improving performance, and building a high-performing team. This role sits at the centre of the operation. You’ll own the day-to-day, but more importantly, you’ll step back, spot what’s not working, and fix it properly.
What you’ll be doing:
- Leading the team
- Manage, coach, and develop a team of Claims Handlers (5 in the team currently)
- Set clear expectations aligned to SLAs, quality, and customer outcomes
- Run 1:1s, performance reviews, and ongoing coaching
- Identify training needs and upskill the team
- Build a culture of accountability, ownership, and strong customer focus
- Take ownership of claims SLAs - turnaround, backlog, resolution quality
- Track performance across daily, weekly, and monthly KPIs
- Manage workload distribution to ensure efficiency and fairness
- Act as escalation point for complex, high-value, or sensitive claims and complaints
- Identify risks early and take corrective action
Improving how things run
- Review claims processes to identify inefficiencies and bottlenecks
- Lead process improvements to enhance speed, quality, and customer experience
- Drive consistent ways of working across the team
- Support implementation of new systems, tools, and operational changes
- Use frontline feedback to continuously improve operations
- Ensure all activity meets internal policies, regulatory requirements, and best practice
- Oversee QA outputs and address recurring issues
- Support complaint handling and root cause analysis
- Maintain strong audit trails and control standards
Stakeholder & reporting
- Work closely with senior leadership on performance, capacity, and risks
- Collaborate with internal teams (underwriting, partnerships, technical delivery)
- Produce MI on SLAs, productivity, and improvement activity
- Represent the team in operational forums and change initiatives
What you’ll bring:
- Strong leadership experience within Insurance environment
- Proven ability to improve processes, performance, and team output
- Experience managing SLAs, KPIs, and operational delivery
- Confident decision-maker - able to balance speed, quality, and customer outcomes
- Strong communication skills - able to influence and coach
- Analytical mindset with attention to detail
- Comfortable working with claims systems, MI, and Microsoft Office
Experience required:
- Proven experience in the insurance sector, ideally within claims or a regulated operations environment
- Previous experience leading or supervising teams
- Track record of improving operational performance and service delivery
- Insurance or financial services background preferred
Why this role:
- Real ownership of an operational function
- Opportunity to shape and improve how the team works
- Direct impact on customer outcomes and business performance
- Clear progression as the function grows
Claims Operations Manager in England employer: enable recruitment | B Corp™
Contact Detail:
enable recruitment | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Manager in England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've improved processes or led a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Claims Operations Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Claims Operations Manager role. Highlight your leadership experience and any process improvement initiatives you've led in the insurance sector. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving claims processes and how your background aligns with our values. Be genuine and let your personality come through – we love that!
Showcase Your Achievements: When detailing your experience, focus on specific achievements related to SLAs, KPIs, and operational delivery. Numbers speak volumes, so if you've improved performance metrics, make sure to include them. We’re all about high-quality outcomes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our modern insurance business!
How to prepare for a job interview at enable recruitment | B Corp™
✨Know Your Claims Inside Out
Make sure you brush up on the latest trends and challenges in the insurance claims sector. Understand the specific processes and SLAs that the company uses, and be ready to discuss how you can improve them. This shows you're not just familiar with the role but genuinely interested in making a difference.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you managed performance reviews or coached team members to success. Highlight your ability to build a culture of accountability and strong customer focus, as this is crucial for the role.
✨Be Ready to Discuss Process Improvements
Since the role focuses on improving processes, come prepared with specific examples of how you've identified inefficiencies and implemented changes in previous positions. Discuss the impact these changes had on performance and customer experience to demonstrate your analytical mindset.
✨Engage with Stakeholders
Understand the importance of collaboration in this role. Be ready to talk about how you've worked with senior leadership and other internal teams to drive operational improvements. Show that you can communicate effectively and influence others, which is key to managing stakeholder relationships.