At a Glance
- Tasks: Build long-term client relationships and drive social impact for leading organisations.
- Company: Join an award-winning Tech for Good business making a real difference.
- Benefits: Competitive salary, performance bonuses, career progression, and ongoing learning opportunities.
- Other info: Mentor junior team members and influence product development while driving customer success.
- Why this job: Combine consultative account management with meaningful social impact in a supportive culture.
- Qualifications: 3+ years in client-facing roles, strong relationship-building skills, and experience with CRM tools.
Passionate about building long-term client relationships and creating meaningful social impact?
This is an opportunity to join one of the UK's leading Tech for Good businesses in a senior customer-facing role where you'll help some of the country's biggest organisations maximise the impact they make in their local communities.
As a Senior Client Impact Manager, you'll become a trusted strategic partner to a portfolio of high-value clients, helping them develop and grow their social impact programmes while ensuring they achieve measurable business and community outcomes.
Alongside managing key accounts, you'll mentor junior members of the team, influence product development and work cross-functionally to continuously improve the client experience.
If you enjoy combining consultative account management with commercial thinking and want to work for a business genuinely making a difference, this is an outstanding opportunity.
The Company
Our client is an award-winning social impact technology business that helps leading organisations create measurable social and environmental change through employee volunteering, charitable giving and community engagement programmes.
Their innovative platform connects businesses with thousands of local charities and community organisations, enabling clients to deliver meaningful ESG, CSR and Social Value initiatives whilst measuring the real-world impact they create.
As they continue to grow, they're looking for an experienced client success professional who can build lasting partnerships, identify growth opportunities and help shape the future of their customer experience.
What You'll Be Doing
- Managing a portfolio of strategic client accounts throughout the full customer lifecycle
- Building trusted relationships with senior stakeholders and acting as their strategic advisor
- Leading regular business reviews to drive retention, growth and long-term client success
- Identifying opportunities to expand client programmes and increase commercial value
- Delivering engaging presentations, workshops and strategic recommendations
- Helping clients embed social impact programmes into their wider business strategy
- Monitoring engagement, performance metrics and programme success through CRM and reporting tools
- Acting as the Voice of the Customer, providing feedback to Product, Marketing and Sales teams
- Delivering advanced platform training and advising clients on new features and best practice
- Coaching and mentoring junior members of the Client Impact team
- Collaborating across the business to continually improve customer outcomes and operational efficiency
What You'll Need To Apply
- At least 3 years' experience in a client-facing Customer Success, Account Management or Client Services role
- Experience managing multiple high-value client relationships simultaneously
- A proven track record of retaining and growing customer accounts
- Strong consultative relationship-building and stakeholder management skills
- Confidence presenting to senior decision-makers and facilitating strategic conversations
- Experience using CRM platforms, reporting tools and data to drive customer success
- A commercial mindset with the ability to identify growth opportunities
- Experience mentoring, coaching or supporting more junior colleaguesA proactive, organised and solutions-focused approach
- Knowledge or experience within ESG, CSR, Social Value or Community Impact would be highly advantageous
What's In It For You
- Competitive basic salary
- Performance-related bonus
- The opportunity to work with some of the UK's leading purpose-driven organisations
- Genuine career progression into leadership
- A collaborative, supportive and values-led culture
- Ongoing learning and development opportunities
- The chance to influence product development through customer insights
- Work for an award-winning Tech for Good business creating measurable impact across communities throughout the UK
- Join a business where purpose and commercial success go hand in hand
Customer Success Manager employer: enable recruitment | B Corp™
Join a leading Tech for Good company in Bristol, where your work will directly contribute to enhancing social impact through meaningful sales initiatives. We pride ourselves on a vibrant work culture that fosters collaboration and innovation, offering employees ample growth opportunities, competitive salaries, and unique benefits such as paid volunteering days. Be part of a mission-driven team that values your contributions and supports your professional development.
Contact Details:
enable recruitment | B Corp™ Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at enable recruitment | B Corp™. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like enable recruitment | B Corp™ before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to enable recruitment | B Corp™:Your cover letter is your chance to shine! Tell us why you want to work at enable recruitment | B Corp™ specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at enable recruitment | B Corp™!
How to prepare for a job interview at enable recruitment | B Corp™
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
