Customer Success Executive

We’re working with a fast-growing SaaS business that’s making a real impact across both the public and private sectors. Their software helps clients streamline operations and improve service delivery and they’re now looking to bring a Customer Success Executive on board to support continued growth. What You’ll Be doing: You’ll be responsible for managing customer relationships after implementation, ensuring clients get the most out of the platform and continue to see value over time. Building and maintaining strong client relationships post go-live Running check-ins, workshops, and planning sessions to support adoption Working closely with internal teams (Product, Support, Implementation, etc.) to align on customer goals Monitoring support tickets and helping remove blockers Feeding back insights to the product team to help drive improvements Creating helpful customer content like webinars, how-to guides, and case studies What We’re Looking For: 1+ year in a Customer Success, Account Management, or similar client-facing role (ideally in a SaaS or tech environment) Confident communicator, able to engage both technical and non-technical contacts Experience managing multiple accounts and driving customer satisfaction Comfortable delivering product demos and training sessions Organised, proactive, and genuinely focused on helping customers succeed What you’ll get in return: £30,000 plus commission Hybrid Working 25 days’ holiday + bank holidays Join a growing, mission-driven company with a strong reputation in the market Work with a supportive team and gain exposure across multiple departments Clear opportunities for learning, development and progression Room to grow in a fast-scaling, values-led organisation Interested? Apply now or reach out to May for more information. #J-18808-Ljbffr