p strong Customer Success Consultant /strong /p p strong Bath or Leeds | Hybrid Working /strong /p p strong 35k + 4k Car Allowance + Excellent Benefits /strong /p p br /p p strong The Opportunity /strong /p p br /p p Do you have experience working in a law firm and love building relationships? /p p br /p p This is a fantastic opportunity to join an established software business supporting law firms across the UK. /p p br /p p As a Customer Success Consultant, youll take ownership of a portfolio of clients, working closely with them throughout their journey to understand their business, overcome challenges and ensure theyre getting maximum value from their software. /p p br /p p This is a highly varied role combining customer success, training, business analysis and commercial account development. Youll act as a trusted advisor to your clients whilst also feeding valuable insights back into the wider business to help shape products and improve the customer experience. /p p br /p p If youre a proactive, relationship-focused professional who enjoys solving problems and working with customers to achieve their goals, this could be a great next step. /p p br /p p strong The Company /strong /p p br /p p Our client is a well-established provider of specialist business management software, helping professional services organisations streamline their operations and work more effectively. /p p With decades of experience in their sector, theyve built a strong reputation for combining market-leading technology with outstanding customer support. /p p br /p p Their software is trusted by organisations across the UK, and their Client Success team plays a vital role in ensuring customers successfully adopt the platform and continue to see long-term value from their investment. /p p br /p p strong What Youll Be Doing /strong /p p br /p ul li Managing a portfolio of clients and acting as a key point of contact throughout their customer journey /li li Developing a deep understanding of each clients business, structure, processes and objectives /li li Conducting detailed analysis of client requirements and identifying how the software can support their goals /li li Proactively checking in with customers through remote meetings, training plans and regular engagement /li li Delivering training and helping clients build the confidence to get the most from the software /li li Identifying opportunities for clients to access additional products and services that support their needs /li li Building strong, trusted relationships with key stakeholders /li li Gathering and communicating client feedback to internal teams /li li Acting as the Voice of the Customer across Product, Sales and Marketing /li li Helping identify opportunities to improve the user experience, product functionality and client engagement /li li Explaining complex software solutions and workarounds in a clear and concise way /li li Managing multiple client relationships and priorities in a fast-paced environment /li li Travelling to client sites to deliver onsite training when required /li /ul p br /p p strong What Youll Need To Apply /strong /p p br /p ul li Previous experience working in a law firm, in any role, for 1+ years /li li Strong relationship-building and stakeholder management skills /li li Excellent written and verbal communication skills /li li The ability to explain complex concepts in a simple and engaging way /li li Strong analytical and problem-solving abilities /li li Confidence delivering training sessions, both remotely and onsite /li li Strong knowledge of Microsoft Word, Excel and Outlook /li li The ability to quickly learn and understand complex software systems /li li A full UK driving licence and access to a car /li li Willingness to travel when required /li /ul p br /p p strong Whats In It For You /strong /p p br /p ul li Competitive basic salary /li li Hybrid workin /li li 25 days holiday + bank holidays /li li 8% employer pension contribution /li li Private health insurance, including optical and dental cover /li li Life insurance /li li Employee Assistance Programme /li li Perkbox membership /li li Free light lunch and snacks when in the office /li li The opportunity to develop experience across Customer Success, training, business analysis and commercial account development /li li Join an experienced and supportive Client Success team /li li Work for a well-established technology business with a strong reputation in its market /li /ul p br /p p strong What Next? /strong /p p br /p p Hit apply or contact Geo directly for a confidential chat! /p
Customer Success Executive employer: enable recruitment | B Corp™
Join a leading Tech for Good company in Bristol, where your work will directly contribute to enhancing social impact through meaningful sales initiatives. We pride ourselves on a vibrant work culture that fosters collaboration and innovation, offering employees ample growth opportunities, competitive salaries, and unique benefits such as paid volunteering days. Be part of a mission-driven team that values your contributions and supports your professional development.
Contact Details:
enable recruitment | B Corp™ Recruitment Team
