Claims Administrator (entry-level) (Permanent) in Bristol

Claims Handler – Insurance Bristol | Hybrid – 2–3 days in the office Permanent | 35 hours per week Looking to build your career within insurance claims? We’re partnering with a fast-growing specialist insurance business in Bristol that is continuing to expand its claims operation following new business wins and increased demand across its products. We’ve already helped five people join this claims team, giving us a genuine understanding of the business, its culture and what makes someone successful there. They’re now looking for another 2 x Claims Handler to join the team and manage claims from initial notification through to settlement and closure. You’ll join a supportive and expanding operation where you’ll receive training across specialist products including rent protection, legal expenses, cyber and income protection. Managing claims Receive and register new claims by phone, email and online systems Manage claims throughout the full lifecycle Review policy wording and assess whether claims are covered Make decisions on claim validity and settlement Act as a key point of contact throughout the claims process Maintaining quality and compliance Identify and investigate potential fraud indicators Ensure claims are handled fairly and consistently Work in line with regulatory and company requirements Identify and manage complaints appropriately Previous claims experience would be advantageous, but it isn’t essential. We’d also be interested in speaking with people from insurance, financial services (fs) or customer service backgrounds who have strong transferable skills and want to develop a career in claims. Previous experience within claims, insurance/FS or customer service Strong communication and relationship-building skills An interest in learning policy wording and insurance products We’ve successfully placed five people into the claims team already, so we can give you an honest and informed picture of the role, the working environment and the people you’ll be joining. The claims operation is continuing to expand, creating genuine scope to build your knowledge and progress towards more technical, coaching or leadership responsibilities over time. Permanent employment ~ Hybrid working ~35-hour working week, Monday to Friday ~ Training across specialist insurance products ~ Long-term development opportunities within a growing business