Events Assistant - Battersea & Wandsworth, London

We are looking for an experienced and enthusiastic Casual Events Assistant to join our Events Team at Enable!

About Us

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community. At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best.

Reports to: Operations and facilities manager

Based: Battersea Park and Wandsworth

Salary: £16.59 p/h (London Living Wage)

Contract: Casual

Work Arrangement: Casual / On-site

DBS: Basic

Role Overview:

Reporting to the Events Operations and Facility’s Manager and Duty Managers, the Events Assistant will support the delivery of a wide range of events including weddings, private functions, community and stakeholder events, as well as large-scale productions such as Battersea Park Fireworks, Battersea Park in Concert and the Christmas Pantomime. The role is focused on supporting the Events Team to deliver high-quality, customer-focused experiences, ensuring every event runs smoothly and that clients and guests receive a professional, welcoming and seamless service throughout their journey. This is a hands-on role requiring flexibility, including early mornings, late nights and weekend work. The Events Assistant will also support on health and safety compliance, supplier coordination and on-site delivery standards. The Events Team is a fast-paced, collaborative and solution-focused group who pride themselves on delivering exceptional events. We take a proactive, “can-do” approach and are committed to going the extra mile to exceed client expectations.

Main Duties/Responsibilities:

• Assist with the set-up and breakdown of events across multiple venues and outdoor spaces
• Perform Front of House, ushering and ticket checking duties in a welcoming and efficient manner
• Deliver a high standard of customer service, acting as a professional and approachable representative of Enable at all times
• Support Duty Managers and event organisers to ensure events are delivered to a high standard and in line with client expectations
• Act as a key point of contact for clients, guests and suppliers on site, ensuring queries are handled efficiently and professionally
• Proactively identify and resolve issues to ensure a smooth customer experience throughout the event lifecycle
• Take ownership of the on-site customer experience, ensuring every client and guest interaction reflects Enable’s standards.
• Supervise and coordinate suppliers during set-up and breakdown, ensuring compliance with venue rules and safety procedures
• Support safe and efficient guest management, ensuring a positive experience from arrival through to departure
• Ensure venues are presented to a high standard at all times, reflecting a professional and welcoming environment
• Communicate effectively with the wider team, ensuring clear handovers and accurate sharing of event information
• Assist with physical event setup where required and ensure all equipment is handled and returned appropriately
• Complete End of Day reports (where required), accurately capturing any incidents, feedback or issues impacting the client experience

The successful candidate will have:

• Previous experience working within events, performance venues, or customer-facing environments
• Strong commitment to delivering excellent customer service and creating positive experiences
• Confident communicator, able to engage professionally with clients, guests, suppliers and colleagues
• Ability to remain calm and solution-focused in a fast-paced environment
• Experience coordinating or working alongside suppliers
• High attention to detail and strong organisational skills
• Proactive, hands-on approach with a willingness to go above and beyond
• Ability to work independently and take initiative when required
• Flexible and reliable, with the ability to work early mornings, late nights and weekends
• Full UK driving licence (desirable but not essential)

If you are passionate about events and take pride in delivering outstanding customer experiences, we would love to hear from you. Successful candidates will support a wide variety of events and should be available for at least 2–3 shifts per week during peak periods. This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.