At a Glance
- Tasks: Lead front-of-house operations and ensure top-notch service during events.
- Company: Enable Leisure & Culture, dedicated to enhancing community experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Join a vibrant team and make a real difference in your community.
- Why this job: Be the face of exciting events and create memorable experiences for guests.
- Qualifications: Experience in customer service and event management is a must.
The predicted salary is between 26910 - 32890 £ per year.
Enable Leisure & Culture is seeking an experienced Events & Customer Experience Duty Manager to lead front-of-house operations across our venues, ensuring a consistently high standard of service during events and daily activities.
You will manage customer service across touchpoints, resolve issues, coordinate event delivery, supervise teams and drive improvements while upholding health and safety standards.
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Events & Customer Experience Lead employer: Enable Leisure & Culture
Enable is an exceptional employer that prioritises employee wellbeing and community impact, offering a vibrant work culture in the heart of Battersea, Wandsworth & Southfields. With generous benefits such as 30 days of annual leave, life insurance, and a variety of social activities, employees thrive in a supportive environment that fosters growth and inclusivity. Join our passionate team dedicated to delivering outstanding events while making a meaningful difference in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Events & Customer Experience Lead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Enable Leisure & Culture. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Enable Leisure & Culture
Don't be shy about reaching out to Enable Leisure & Culture directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events & Customer Experience Lead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Enable Leisure & Culture and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Enable Leisure & Culture
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
