Venue Operations and Staffing Manager in London

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people's lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)

Reports to: Senior Business Operations Manager

Based: Battersea Park, Wandsworth, Southfields

Contract: Full Time Permanent

Work Arrangement: Office Based, On-site

DBS: Basic

The Events Team is a busy, creative and close-knit group of vibrant professionals who pride themselves on being solution-focused and going the extra mile for clients and partners.

We are looking for someone with proven venue or events operations experience who is passionate about supporting teams to deliver exceptional events. The successful candidate will be highly organised, detail-oriented and confident working in a hands-on environment — willing to set up spaces, solve problems in real time and step in wherever needed to ensure events run smoothly. This role suits someone who thrives in a fast-paced environment, thinks on their feet and brings a proactive, positive and collaborative approach to operational delivery.

The Venue Operations and Staffing Manager is responsible for the day-to-day operational management of Events-run venues and the delivery of safe, efficient and high-quality event environments across multiple parks, community venues and outdoor event sites. The role supports the overall event management function while managing part of the Venues Team and ensuring operational excellence across all spaces.

This position leads on operational logistics, facilities management and on-site delivery, ensuring venues are compliant, well-presented and fully prepared to support a diverse programme of events. The role is highly hands-on, requiring strong organisation, attention to detail and the ability to problem-solve quickly in fast-paced live environments.

Main Duties/Responsibilities

• Line manage Duty Managers and oversee the wider casual workforce including Event Assistants, Security, Caretakers and Cleaners.
• Lead Recruitment, onboarding and ongoing training of casual staff.
• Ensure appropriate staffing levels and skill mix across all events and venues taking responsibility for the rota system.
• Ensure effective coordination of rotas and cross-team event activity.
• Lead the day-to-day operational management of all Events-run venues.
• Ensure venues are compliant, safe, well-presented and fit for purpose.
• Coordinate planned and reactive maintenance with central operations teams.
• Oversee venue equipment procurement and asset management.
• Manage venue contractors and oversee repair works in Event spaces.
• Contribute to twice-yearly Council H&S audits.
• Support the Head of Events and Production Team in delivering Enable-Produced Events.
• Provide hands-on operational leadership during live events.
• Deliver full event management of ad hoc or operationally complex events where required.
• Lead on Health & Safety across Events and Venues operations.
• Own and continuously improve operational H&S frameworks, policies and safe systems of work.
• Work alongside the Operations team to ensure venue Risk Assessments are robust and up to date and operationally effective for event spaces.
• Oversee contractor compliance including RAMS, insurance and method statements.
• Quality assure weekly, monthly and event-specific H&S inspections.
• Contribute to audits, investigations and incident reviews.
• Embed a proactive safety culture across the Events Team.
• Represent the Events Team on operational and Health & Safety matters, coordinating with central Operations and Council stakeholders as required.
• Provide assurance reporting to senior management as required.
• Manage operational budgets and monitor expenditure.
• Update and reconcile supplier costs and credit card logs.
• Seek quotes for goods and services in line with Enable's Procurement Code, and raise purchase orders as required.
• Assist with contractor invoice processing and ensure timely follow-up where required.
• Contribute to budget forecasting and cost control.
• Ensure all timesheets for casual staff are accurate and processed on time.
• Manage supplier performance against SLAs, monitoring cost control and value for money.
• Carry out other duties/projects as directed by the Head of Events.

Skills and Experience

• Demonstrable experience of writing Standard and Emergency Operating Procedures.
• Competence using a range of office software, including Outlook, Excel and databases.
• Excellent written skills with a high level of confidence speaking to people on the phone.
• Strong organisational skills, with the ability to effectively manage multiple tasks/projects against tight deadlines.
• Strong interpersonal skills with the ability to build working relationships.
• Ability to work independently while operating within the wider team structure.
• Confident driver with clean driving licence - required driving in role.
• Able to work flexible hours including weekends, early mornings and late nights.

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

If this role is not quite right, however you are still interested in working at Enable then we encourage you to get in touch today on hr@enablelc.org.

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.